Centerbase

Support Engineer

• Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary
• Train customers and internal staff on product functionality
• Develop and maintain documentation, support materials, and knowledge base content
• Proactively suggest and implement improvements to enhance the delivery of solutions and services
• Work cross-functionally with various departments to collaborate on customer-focused solutions
• Interface professionally with management, clients, and partners internally and externally
• Support Centerbase software setup, maintenance, and product-related issues
• Maintain knowledge base articles and training content
• Advise Centerbase departments on product-related issues
• Take incoming customer requests as a general technical support specialist during high call-volume periods
• Work under the supervision of the Technical Support Manager

Technical Support Representative