Technical Support Representative

Centerbase

Technical Support Representative supporting Centerbase’s cloud legal practice management platform. Resolving customer issues, training users, and maintaining support documentation remotely.

Posted 8/12/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing support requests and training on product functionality while maintaining effective communication and collaboration across teams. Proficient in legal billing workflows and familiar with relevant software tools to enhance customer service delivery.

Highest-signal resume keywords

Legal Billing Specialist ExperienceTechnical Support Specialist ExperienceUnderstanding Of Legal Billing WorkflowsFamiliarity With NetDocumentsAbility To Train Customers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportLegal BillingAccounting SoftwareDocumentation DevelopmentKnowledge Base MaintenanceCustomer TrainingProblem-SolvingMulti-Priority ManagementSoftware SetupEmpathy In Customer Interactions

Soft Skills

Interpersonal SkillsAdaptabilityInitiativeProfessionalismCollaboration

Tools & Technologies

CenterbaseNetDocumentsIManageQuickBooksExagoSQLFile ExplorerTeams Meetings

Industry Keywords

Legal TechLaw Firm OperationsCustomer SupportTechnical Support Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage multiple support requests simultaneously via Teams Meetings, phone and email, prioritizing as necessary
Train customers and internal staff on product functionality
Develop and maintain documentation, support materials, and knowledge base content
Proactively suggest and implement improvements to enhance the delivery of solutions and services
Work cross-functionally with various departments to collaborate on customer-focused solutions
Interface professionally with management, clients, and partners internally and externally
Support Centerbase software setup, maintenance, and product-related issues
Maintain knowledge base articles and training content
Advise Centerbase departments on product-related issues
Take incoming customer requests as a general technical support specialist during high call-volume periods
Work under the supervision of the Technical Support Manager

Requirements

What you’ll need

Minimum of one year of experience as a legal billing specialist or technical support specialist for billing/accounting software
Understanding of legal billing and accounting workflows, or experience with similar software platforms
Skilled in handling tough conversations and customer pushback with empathy and professionalism
Ability to handle multiple priorities and meet time-sensitive deadlines
Demonstrated initiative, adaptability, and desire to continuously learn and master new technologies
Proven ability to build and maintain effective working relationships across teams
Positive, professional interpersonal skills
Experience with legal tech or law firm operations (Preferred)
Familiarity with NetDocuments, iManage, QuickBooks, Exago, SQL, or File Explorer (Preferred)
Ability to manage support requests via Teams Meetings, phone, and email
Ability to train customers and internal staff on product functionality

Benefits

Comp & perks

Flexible PTO
2 Company-Wide Mental Health Days
Parental Leave Programs
401(k) with Company Match
Broad Equity Participation