Manage the day-to-day activities of Technical Account Managers, including ensuring their activity is appropriately recorded and tracked with Salesforce
Deeply understand the company’s products and services, especially from a technical standpoint
Stay informed on product updates, integrations, and industry trends
Collaborate with the Renewals team to understand customer needs and tailor solutions and trainings
Deliver technical presentations and product demonstrations to both internal and external customers
Collaborate regularly with Product, Engineering, Operations, and other technical teams
Track contact with all accounts and related support tickets through Salesforce and other internal systems
Gather and report feedback from the field to improve product development
Understand customer requirements to demonstrate value proposition of CIS SecureSuite Membership and all products and services
Deliver professional presentations to members via phone and web technologies
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas and products
Build use case recommendations and educate members on relevant new features
Provide feedback and intel from the field to the Customer Experience team and collaborate on future improvements for our members, policies, and processes
Provide ongoing training (i.e., lunch n’ learns) on products, sales methodologies, and tools
Identify opportunities to cross-sell and upgrade services
Provide data for internal department reports and briefs
Maintain a centralized content repository for the Member Success team to use
Track usage and effectiveness of enablement programs and content
Partner with Member Services teams to create and maintain the online knowledge base
Other tasks and responsibilities as assigned

Requirements

Bachelor's Degree in Business or a related field*
3+ years of cybersecurity, SLED, or SLTT experience
3+ years of technical account management experience
2+ years of supervisory experience managing direct reports
Familiar with and fluent using a customer relationship management system (CRM), preferably Salesforce
Ability to work independently and with the team collaboratively in a fast-paced environment
Experience conducting technical remote demonstrations to potential clients via Microsoft Teams or like applications
Must be authorized to work in the United States
Demonstrated experience collaborating with and/or training other colleagues at a technical level
Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.

Benefits

Health (PPO, EPO, HSA), Dental & Vision Insurance eligibility starting from the first day of hire
$500 wellness card for Health Coverage Participants
401(k) with 4% Company Match, vested from the first day of hire
Flexible Spending Account (FSA) & Dependent Care Account (DCA)
Life Insurance
Bonding Leave
Paid Volunteering Program
Bonus eligibility
Paid Time Off (PTO) inclusive of vacation, personal and sick time
Paid Holidays
Wellness Program
Employee Engagement Activities
Professional Development Opportunities
Tuition Reimbursement
Student Loan PayDown Program
Employee Referral program
Employee Assistance Program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical account managementcybersecuritySLEDSLTTsupervisory experiencecustomer relationship managementtechnical demonstrationsproduct knowledgedata reportingcross-selling

Soft Skills

collaborationcommunicationcustomer advocacytrainingindependent workteamworkpresentation skillsfeedback collectionproblem-solvingcontinuous improvement

Certifications

Bachelor's DegreeAssociate's Degree