Center for Internet Security

Social Media Manager

• Support the development and execution of the overall CIS marketing strategy
• Assist in creating, scheduling, and publishing content across all CIS-owned social media channels
• Monitor social media channels for engagement opportunities and respond to comments or messages in a timely, professional manner
• Support campaign execution by drafting posts, creating visuals and/or video, and aligning content with cybersecurity trends and CIS messaging
• Conduct research on industry news, competitor activity, and trending topics to inform content ideas
• Track and report on social media performance metrics such as engagement, reach, and follower growth
• Collaborate with the Marketing team to brainstorm creative ideas for increasing brand awareness and thought leadership
• Assist in repurposing long-form content (e.g., blogs, white papers, etc.) into bite-sized social media assets
• Stay up to date with platform updates, algorithm changes, and best practices for organic and paid social media
• Build, update, and maintain targeted media lists
• Assist in writing and distributing press releases
• Assist with distribution of materials, pitching stories, and preparing subject matter experts for media interviews
• Track media coverage, identifying industry trends, and compile reports on mentions
• Other tasks and responsibilities as assigned

Social Media and Public Relations Intern

Product Marketing

• Create performance reporting and analyze the data
• Assist with creating and organizing marketing content
• Collaborate with Product and Partner Marketing team members on day‑to‑day marketing projects
• Assist in launching MS-ISAC Connect and other go-to-market campaigns by developing and executing marketing tasks across email, webinars, and paid advertising, while tracking and reporting on monthly and quarterly performance metrics
• Other tasks and responsibilities as assigned

Product Marketing Intern

Account Manager

• Build, expand, and maintain strong, trust‑based relationships with product vendor partners across multiple business and technical levels
• Conduct structured account reviews, roadmap discussions, and ongoing engagement touchpoints to ensure alignment and drive strategic collaboration
• Act as the primary CIS point of contact, ensuring exceptional service, responsiveness, and proactive support
• Deeply understand the CIS content portfolio (CIS Controls, CIS Benchmarks, CIS-CAT, CIS WorkBench, automations, integrations) and guide partners on adopting or integrating this content effectively
• Support partners through integration planning, technical enablement, and implementation milestones by coordinating cross‑functional CIS resources
• Track partner integration progress, usage, and product alignment to ensure meaningful and measurable adoption
• Proactively identify ways CIS can increase value to partners, such as new integration use cases, expanded content utilization, or alignment with CIS strategic initiatives
• Surface trends, partner needs, and market insights that inform program enhancements and new offerings
• Collaborate with Product, Engineering, and Marketing teams to advocate for partner requirements and improvements
• Identify and qualify opportunities to grow partner engagement across additional CIS products, memberships, and services
• Collaborate with internal Sales and Product teams to align partner needs with CIS offerings and drive expansion
• Manage renewal conversations and ensure timely, accurate forecasting for assigned accounts
• Maintain comprehensive account documentation, engagement history, and forecasting in Salesforce
• Monitor and communicate partner risk, adopting proactive strategies to ensure retention and long-term satisfaction
• Represent CIS at industry events, conferences, and partner meetings
• Contribute to case studies, success stories, and promotional opportunities to amplify program awareness
• Other tasks and responsibilities as assigned

Senior Account Manager, Product Vendor Membership

Manager

• Lead, organize, and manage platform integrations and new functionality for enhanced automation and/or data management for SBS
• Direct day-to-day operations in collaboration with various stakeholders, to manage task workflows and ensure quality content is delivered on time within selected engagement technology platforms
• Manage vendors and statements of work (SOWs) within approved budgets, provide vendor management, review contracts, and participate in financial planning and reporting
• Work cross-functionally to provide reporting and metrics by collecting, analyzing, and summarizing data and trends to demonstrate ROI of campaigns and activities, and continually refine tactics in systems with the Marketing team’s guidance
• Responsible for understanding and implementing privacy regulations with direction from Legal, Chief Information Security Office (CISO), and Marketing
• Maintain and prioritize new features and enhancements for selected engagement platforms that align to CIS business unit needs
• Collaborate cross-functionally with multiple teams, including the IT Salesforce team and contractors, to meet desired outcomes
• Train SBS users on identified systems and create and maintain training/reference materials, including documentation and webinars
• Develop a working knowledge of data integrations and cross-departmental impacts of requested SBS changes
• Support development efforts and verify the final implementation of new products or features, to include pre and post deployment testing
• Understand the customer/member journey and leverage data to develop actionable insights
• Support and optimize customer relationship management strategies that influence user behaviors and monitor results to drive technology adoption
• Lead, mentor, and coach colleagues and direct report(s)
• Other duties and responsibilities as assigned

Social Media and Public Relations Intern

Product Marketing Intern

Senior Account Manager, Product Vendor Membership

Senior Manager – Member Engagement Technology