Center for Internet Security

Vice President

• Provide leadership and oversight for MS-ISAC member services and support, training and education, regional engagement, and state and territory strategic engagement
• Lead MS-ISAC member engagement strategies that improve service awareness, member satisfaction, effective use of services, and sustained participation
• Serve as a senior executive relationship lead with state and territory CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other senior SLTT leaders
• Conduct one-on-one executive-level engagements with state and territory leaders to understand priorities, identify concerns, communicate MS-ISAC value, and support alignment with whole-of-state objectives
• Oversee member support functions to ensure timely, coordinated, and professional responses to member needs, questions, escalations, and service-related issues
• Oversee MS-ISAC training and education efforts to help members understand available services and apply MS-ISAC resources to improve cybersecurity resilience
• Lead regional engagement efforts that strengthen relationships with local governments, regional partners, associations, and other SLTT stakeholders
• Ensure member feedback, priorities, concerns, and service needs are captured and communicated to appropriate CIS teams to inform service improvement, training, reporting, and value messaging
• Partner with Sales and Business Services, Operations, Intelligence, and Services, Product, Marketing, Legal, Finance, and other CIS teams to coordinate member-facing activities and resolve member-impacting issues
• Develop and maintain scalable engagement playbooks, templates, reporting mechanisms, and operating practices to support consistent engagement across MS-ISAC member segments
• Track and report meaningful member engagement metrics, including service awareness, training participation, support trends, sentiment, engagement activity, and strategic risks or opportunities
• Lead, coach, and develop assigned staff and managers, ensuring clear expectations, accountability, collaboration, and alignment with MS-ISAC and CIS priorities
• Represent MS-ISAC in member meetings, executive forums, regional engagements, association events, conferences, and other external engagements as appropriate
• Other tasks and responsibilities as assigned

Vice President, MS-ISAC Member Engagement