Center for Internet Security

General Counsel

• Draft and negotiate complex domestic and international agreements with private and government entities across a range of cybersecurity products and services
• Assist in developing and implementing contracting strategy for CIS's Sales, Procurement, and Corporate organizations, including overall contract template standardization, contract approval process, negotiation playbooks, and training
• Assist in counseling business partners on marketing and communications initiatives and conduct legal compliance reviews of related materials
• Assist in advising and implementing privacy policies and monitoring privacy laws and regulations
• Assist in advising and implementing best practices in corporate and artificial intelligence (AI) governance across the organization
• Advise business partners on applicable laws and regulations
• Collaborate with various internal and external stakeholders and provide legal support for other parts of the organization as the need arises
• Communicate risks to business partners to close complex transactions and mitigate transaction disputes
• Conduct legal research as needed
• Other tasks and responsibilities as assigned

Assistant General Counsel

Marketing

• Lead planning and drive execution of effective strategies, tactics, deliverables, and timelines to create campaign plans for product launches, releases, and ongoing demand generation for CIS SecureSuite and commercial membership
• Develop and maintain an in-depth understanding of the target market segments for assigned products and lead the creation of compelling, differentiated, value-based messaging and positioning for those market segments, with a clear understanding of the needs of the customer and the core capabilities of the offering
• Act as a subject matter expert on the assigned products in support of the Sales and Marketing teams
• Collaborate with related Product Managers and Owners on the development of new cybersecurity products and features
• Partner with internal stakeholders and subject matter experts to devise and execute the go-to-market strategy and establish clear priorities and objectives for the success of the offering
• Maintain an in-depth knowledge of cybersecurity markets and trends (industry, social economic and political, legal and regulatory, customers, competitors, etc.)
• Drive the marketing strategy by conducting market research (primary/secondary), tracking key performance indicators (KPIs), monitoring product performance, conducting voice of customer research, and providing analysis and go-to-market plans to stakeholders
• Develop and maintain competitive intelligence, identifying the alternatives that exist within the market, the relative strengths and weaknesses of each, and points of differentiation
• Maintain and expand CIS’s insight into market segments, user personas, and ideal user and customer profiles for assigned products
• Serve as a partner, enabling direct and indirect Sales and Customer Support teams with training and materials
• Persuade and engage with various audiences by demonstrating solid communication skills in both written and presentation form, including becoming a reputable spokesperson
• Travel to events as needed
• Other tasks and responsibilities as assigned

Product Line Marketing Manager, CIS SecureSuite, Commercial Membership

Business Analyst

• Facilitate weekly prioritization meetings, track project progress, and maintain CX roadmaps in alignment with business goals
• Translate customer insights into actionable project plans that include milestones, timelines, success metrics, and resource assignments
• Lead cross-functional workstreams, ensuring team accountability through clear documentation, role alignment, and collaborative sprint planning
• Maintain organized systems for tracking, reviewing, and reporting on CX initiatives, using platforms like Qualtrics, project dashboards, and internal tools
• Champion both quantitative and qualitative research methods to develop holistic views of the customer journey
• Synthesize complex data into simple, engaging, and insight-driven deliverables that inform experience improvements
• Collaborate with internal teams and vendors to deliver secure, scalable CX enhancements that align with compliance and security standards
• Other tasks and responsibilities as assigned

Experience Management Analyst

• Collaborate cross functionally across CIS with relevant stakeholders, subject matter experts, users, and leaders to elicit and document business requirements and support accurate translation of those requirements into effective services solutions
• Create a bridge between business requirements and user stories to technical requirements for developers and provide suggestions during the development stage that will meet customer business needs
• Evaluate new relevant product and service developments and evolving business requirements and recommend appropriate alternatives and/or enhancements to current offerings by analyzing business processes, systems, and industry standards and best practices
• Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions
• Perform trend analysis and actively evaluate program and service performance to identify potential risk and opportunity areas by offering, member category, sub-category, and refine data opportunities as needed
• Understand the user community, data sources and integrations, system interfaces, and cross-departmental usage of desired functionality
• Understand the data flow, integrations, and cross-departmental usage and impact of changes for assigned services
• Build and maintain process flow, documenting current state and future state for new program launches as well as maintaining accurate and up to date processes as programs evolve and achieve operational excellence
• Collaborate with the internal readiness and training organization to ensure new functionalities are clearly documented and reflected accurately in training
• Create comprehensive test plans with measurable testing criteria
• Demonstrate excellent problem solving, analytical, and communication skills
• Other tasks and responsibilities as assigned

Principal Business Analyst, Emerging Products and Solutions

Operations

• Develop a vision and multi-year strategy for improving security resilience for all SLTT organizations (approximately 90,000) through a collaborative process involving a broad set of government and industry stakeholders and close engagement with senior executives in state and territorial governments
• Manage the execution of Multi-state Information Sharing and Analysis Center (MS-ISAC) fee-based membership offerings including performance against service level standards, ensuring program effectiveness and efficiency, and managing financial performance
• Work with CIS staff and stakeholders to continuously improve MS-ISAC program performance and the effective operation of support to MS-ISAC members from across CIS
• Provide programmatic leadership and guidance on the execution of the MS-ISAC strategic plan including implementation of systems for tracking and reporting on the progress of execution and attainment of associated standards and goals
• Translate leading cybersecurity trends and customer needs into a roadmap of products and services that increase customer value
• Lead, motivate, and mentor the OIS staff members to ensure effective performance across the organization, as well as the development of skills and knowledge that are needed to meet rapidly expanding mission demands
• Establish and maintain executive level engagement with government officials in state and local organizations, the Department of Homeland Security, Congress, and other Federal agencies to understand the needs and priorities of key stakeholders and share CIS’s strategy and progress in improving SLTT cybersecurity
• Publicly represent CIS with external stakeholders including community groups, governmental agencies, non-profit organizations, and private corporations, developing and leveraging trusting relationships in support of CIS’s mission
• Provide executive management of CIS’s Security Operations functions including the following: the 24x7 Security Operations Center (SOC), the Cyber Incident Response Team (CIRT), the Cyber Threat Intelligence (CTI) organization, and the Multidimensional Threat Team (MTT) ensuring effective, efficient, and state-of-the-art services, products, and processes
• Guide engagement efforts with senior ISAC stakeholders including the Executive Committees of the MS-ISAC
• Engage with U.S. organizations (e.g., other ISACs) and international organizations to share best practices that result in a mutual benefit and enhance global cybersecurity
• Identify and lead the pursuit of new areas where CIS can have significant impact and establish appropriate business relationships to achieve this impact
• Identify and engage in senior-level outreach and speaking opportunities on behalf of CIS
• Other tasks and responsibilities as assigned

Executive Vice President – General Manager of Operations, Intelligence, and Support

Vice President

• Lead the design, execution, and continuous maturation of CIS’s whole-of-state multidimensional security program across all U.S. states and territories
• Serve as a senior trusted advisor to governors’ offices, state CIOs, CISOs, Homeland Security Advisors, Emergency Managers, and other executive leaders on security strategy and risk management across the state or territory
• Advance adoption, effective use, and long-term sustainability of state and territory-wide MS-ISAC membership through consultative, value-based engagement
• Conduct executive-level briefings, strategy sessions, and workshops focused on improving statewide and local security maturity
• Guide states in developing and strengthening governance models, legislative approaches, organizational structures, and operating models that support whole-of-state cybersecurity
• Advise on alignment of people, process, policy, funding, and technology to raise security maturity across state agencies and local jurisdictions
• Provide strategic oversight and direction to assigned staff and contractors supporting whole-of-state initiatives
• Partner closely with CIS business units, MS-ISAC operations, and membership functions to ensure coordinated planning and execution
• Develop scalable advisory frameworks, playbooks, and maturity models that can be applied consistently across states and territories
• Track and report progress using meaningful outcome-based metrics tied to adoption, maturity improvement, and member engagement
• Represent CIS as a national thought leader through conference presentations, executive forums, and external briefings
• Provide strategic insight and recommendations to CIS executive leadership on trends, risks, and opportunities affecting state and local cybersecurity
• Other tasks and responsibilities as assigned

Vice President, MS-ISAC State & Territory Strategic Engagement

Account Manager

• Manage the day-to-day activities of Technical Account Managers, including ensuring their activity is appropriately recorded and tracked with Salesforce
• Deeply understand the company’s products and services, especially from a technical standpoint
• Stay informed on product updates, integrations, and industry trends
• Collaborate with the Renewals team to understand customer needs and tailor solutions and trainings
• Deliver technical presentations and product demonstrations to both internal and external customers
• Collaborate regularly with Product, Engineering, Operations, and other technical teams
• Track contact with all accounts and related support tickets through Salesforce and other internal systems
• Gather and report feedback from the field to improve product development
• Understand customer requirements to demonstrate value proposition of CIS SecureSuite Membership and all products and services
• Deliver professional presentations to members via phone and web technologies
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas and products
• Build use case recommendations and educate members on relevant new features
• Provide feedback and intel from the field to the Customer Experience team and collaborate on future improvements for our members, policies, and processes
• Provide ongoing training (i.e., lunch n’ learns) on products, sales methodologies, and tools
• Identify opportunities to cross-sell and upgrade services
• Provide data for internal department reports and briefs
• Maintain a centralized content repository for the Member Success team to use
• Track usage and effectiveness of enablement programs and content
• Partner with Member Services teams to create and maintain the online knowledge base
• Other tasks and responsibilities as assigned

Manager – Technical Account Management

Solutions Engineer

• Lead and coach a team of solution engineers supporting CIS revenue motions across CIS SecureSuite, CIS Services, and CIS Hardened Images
• Establish consistent solutions engineering engagement models across the sales cycle: discovery, solution mapping, demo, validation, technical close support, and onboarding handoff
• Partner with account executives and sales leaders to translate customer needs into clear technical narratives and tailored solutions
• Ensure solutions engineers activity and outcomes are tracked accurately in Salesforce to support visibility, forecasting, and operating discipline
• Own demonstration quality, technical storytelling, and field execution standards across offerings and segments
• Drive “technical win plans” for strategic opportunities where credibility and clarity directly impact deal outcomes
• Build and run the enablement operating model for CIS offerings, including onboarding, certifications, and continuous training for sellers and solution engineers
• Create and maintain playbooks, discovery guides, talk tracks, demo scripts, objection handling, and competitive positioning in partnership with Marketing and Product teams
• Maintain a centralized content repository that is current, searchable, and aligned to messaging and proof points
• Run recurring enablement rhythms: lunch-and-learns, office hours, product update briefings, and skills development sessions
• Measure enablement effectiveness using adoption and performance signals (usage, conversion, win/loss learnings, ramp time) and continuously improve
• Serve as a credible field advisor who can brief technical teams and executive stakeholders with equal confidence
• Participate in webinars, member briefings, and selected conferences and events to educate the market and build trust in CIS
• Translate CIS capabilities into outcome-based stories tailored to each audience: Commercial: maturity, efficiency, risk reduction, and scale, SLTT: mission resilience, resource constraints, governance, and readiness, Hardened Images: secure baseline automation, speed-to-secure, and operational consistency
• Coach sellers and solution engineers on executive communication and stakeholder alignment
• Act as the structured voice of the customer and the field for CIS SecureSuite, CIS Services, and CIS Hardened Images
• Capture and synthesize what is working and what is not: objections, confusion points, proof gaps, feature requests, competitive pressure, and adoption friction
• Collaborate with Product teams on roadmap input, beta programs, release readiness, and “what changed” enablement so launches land cleanly
• Partner with the Marketing team on messaging validation, campaign alignment, and market education content
• Work closely with Customer Success teams to ensure smooth handoffs and reinforce value realization narratives post-sale
• Other tasks and responsibilities as assigned

Manager, Cybersecurity Solutions Engineering – Enablement

Content Marketing Manager

• Provide strategic, inclusive executive leadership to meet mission demands, to include talent recruitment, development, and mentoring
• Synchronize, collaborate, and integrate within Security Best Practices (SBP), Sales and Business Services (SBS), and Operations, Intelligence, and Services (OIS) teams to ensure the technical merits, relevance, and cohesion of products and services
• Evaluate cybersecurity technologies that support implementation of CIS Security Best Practice products and services
• Guide team efforts to understand and characterize the needs of CIS customers, leading to the identification, prioritization, development, delivery, and sustainment of best practice products and services
• Establish key performance indicators (KPIs) and ensure timeliness, adherence to budget, and quality of all products and services delivered within the team portfolio
• Identify and nurture internal and external engagement efforts
• Establish partnerships across commercial, non-profit, academic, government, and standards organizations to drive awareness, inclusion, and adoption of CIS cybersecurity best practice guidance
• Identify and manage program risks and ensure that risk mitigation steps are taken in a timely manner
• Other tasks and responsibilities as assigned