Manager, Patient Access – Administration OB GYN
Center for Health Care Strategies
full-time
Posted on:
Location Type: Hybrid
Location: Wilmington • United States
Visit company websiteExplore more
About the role
- Provide leadership and operational oversight for all front-end access functions.
- Ensure accurate and timely patient registration, check-in/check-out processes, payment collection, scheduling, and insurance authorization.
- Responsible for staffing, training, coaching, developing policies and procedures, and maintaining high standards of quality, compliance, and patient service.
- Lead a team focused on operational excellence and continuous improvement by implementing and monitoring workflows that support accuracy, efficiency, and a positive patient experience.
- Serve as a key liaison among clinical teams, administrative leaders, and external payers—promoting seamless communication, proactive problem-solving, and strong collaboration.
- Collaborate with revenue cycle teams, payer authorization staff, ACC leadership, the Access team, and other departments to support strategic, operational, and financial goals.
Requirements
- High School Diploma required and Associate or Bachelor’s degree preferred.
- More than 5 years of specialized work experience in Fetal Care Center scheduling and billing.
- Previous insurance and billing experience is required. Experience in management or lead role preferred
- Billing and Coding certificate (CCCR-Certified Revenue Cycle Representative); Demonstrate willingness to enroll preferred.
Benefits
- Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient registrationcheck-in processescheck-out processespayment collectionschedulinginsurance authorizationbillingcoding
Soft Skills
leadershipcoachingcommunicationcollaborationproblem-solvingoperational excellencecontinuous improvement
Certifications
CCCR-Certified Revenue Cycle Representative