Center for Creative Leadership

Team Lead, Global Delivery Operations

Center for Creative Leadership

full-time

Posted on:

Location Type: Hybrid

Location: Greensboro • Colorado • North Carolina • United States

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Salary

💰 $21 - $27 per hour

Job Level

Senior

Tech Stack

PMP

About the role

  • Provide daily direction to team members including training, work assignments, and problem-solving
  • Develop and mentor staff, providing guidance on how to perform various tasks and navigate the organization
  • Facilitate regular check-ins with team members to offer support and ensure a high level of performance
  • Ensure team members are knowledgeable and accountable for CCL’s processes, procedures, and systems
  • Responsible for the hiring and onboarding of team members when needed
  • Create and reinforce an environment of teamwork and team building within the Operations Delivery team
  • Perform the team appraisals, reviews, and development plans as well as participate in the Talent Review to represent and give input about the team
  • Works with subject matter experts across CCL to ensure Event Producers have the most up to date information
  • Collaborate cross-functionally, support, and communicate leadership initiatives and strategies that impact the team
  • Navigate and lead the team effectively through change, demonstrating resilience and a positive attitude
  • Responsible for local team assignments and coordination with global counterparts for global assignments

Requirements

  • Bachelor’s degree
  • 2-4 years of relevant work experience managing virtual meetings, training, or a technical background/experience
  • Supervisory experience a plus
  • Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams)
  • Experience with Virtual Meeting platforms (Zoom, MS Teams, ClickUp) required
  • Program Management Professional (PgMP)®, Project Management Professional (PMP)® or Prince2 certifications preferred
  • Depending on the region of support, the ability to speak and write in Spanish may be preferred/required
Benefits
  • 403(b) Savings Plan with employer contribution
  • Medical insurance
  • Telemedicine
  • Dental insurance
  • Vision insurance
  • Health savings and flexible spending accounts
  • Paid time off and paid holidays
  • Employer-paid short-term and long-term disability
  • Employer-paid life insurance
  • Employee and family assistance program
  • Various voluntary options for additional plans or coverage levels
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementvirtual meeting managementtraining developmentteam appraisalperformance management
Soft Skills
leadershipmentoringproblem-solvingcommunicationteam buildingresiliencecollaboration
Certifications
Program Management Professional (PgMP)Project Management Professional (PMP)Prince2