Senior Sales Manager
Sanity
Sales Support Coordinator I
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Florida, Kansas, South Dakota, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $27 per hour
Job Level
JuniorMid-Level
About the role
- Primary contact for assigned market(s) for all Sales Support functions including onboarding, certifications and commissions
- Act as primary contact for assigned service issues and provide fulfillment and delivery of pre-enrollment kits, enrollment and marketing supplies to producers nationally
- Track compliance elements (license expirations, past due field evaluations, training, rapid disenrollments, etc.) and communicate certification status with field
- Coordinate certification and recertification processes: generate/evaluate producer background checks, ensure licensure and appointments, data entry, create producer files, gather documentation
- Interact with producers via phone, internet and email and maintain producer files to ensure compliance with organization policies, CMS requirements, and HIPAA
- Perform data entry for all producer activity and use applicable WellCare systems
- Provide service resolutions within targeted SLAs and serve as first line of contact for escalated service issues; aim for 1st call resolution
- Research and resolve compensation issues and respond to inquiries via Field Magic and Customer Service ticketing systems
- Respond to producer inquiries regarding CCP and PDP plans and partner with internal teams to facilitate producer workflow and commission issue resolutions
- Conduct outreach to sales partners relating to certifications, applications, events and perform special projects as assigned
Requirements
- A High School or GED
- 2+ years of experience in customer service or office related area required
- 2+ years of experience in health insurance and agent certification preferred
- 2+ years of experience in policy and procedure technical writing preferred
- Fluent in all WellCare systems that are applicable to the field channel
- Experience with Field Magic and Customer Service ticketing systems
- Ability to interact with producers via phone, internet and email
- Knowledge of CMS requirements and HIPAA regulations
- Experience maintaining producer files, licensure and appointments, and background checks
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
- Total compensation may also include additional forms of incentives
- Benefits may be subject to program eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrytechnical writingbackground checkscompliance trackingproducer file maintenanceservice resolutionenrollment processingcertification processescompensation issue resolutionpolicy and procedure knowledge
Soft skills
customer servicecommunicationproblem-solvingorganizational skillsinterpersonal skillsattention to detailtime managementfirst call resolutionoutreach coordinationcollaboration
Certifications
High School diplomaGED
