Centene Corporation

Bilingual Customer Service Advocate, Russian

Centene Corporation

full-time

Posted on:

Location Type: Remote

Location: California • Illinois • United States

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Salary

💰 $16 - $23 per hour

About the role

  • Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers
  • Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints
  • Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
  • Mitigates and prevents complaints from being escalated to resolve in initial contact
  • Maintains performance and quality standards based on established contact center metrics
  • Provides customer service in a high pace contact center environment over the phone, via live chats and emails
  • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications

Requirements

  • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
  • Bilingual (English/Russian) strongly preferred
  • Requires a High School diploma or GED
  • Experience interacting and multitasking using multiple systems and programs simultaneously preferred
Benefits
  • competitive pay
  • health insurance
  • 401K and stock purchase plans
  • tuition reimbursement
  • paid time off plus holidays
  • flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Relationship Management (CRM)MultitaskingDocumenting communications
Soft Skills
Customer serviceCommunicationProblem-solvingTimelinessAdvocacy
Certifications
High School diplomaGED