Director, Process Improvement
Centene Corporation
full-time
Posted on:
Location Type: Remote
Location: Arizona • Kansas • United States
Visit company websiteExplore more
Salary
💰 $118,400 - $219,000 per year
Job Level
About the role
- Lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment.
- Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas.
- Facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises.
- Apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste.
- Partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives.
- Translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics.
- Leverage data and analytics to quantify problems, validate root causes, and track benefits realization.
- Develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes.
- Coach and mentor business partners and junior team members on continuous improvement tools and ways of working.
- Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities.
- Collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable.
- Support the development of standard work, governance models, and performance management routines to embed improvements.
- Evaluate completed process improvement projects to identify and implement best practices and lessons learned.
- Provide leadership and oversight of the business unit's implementation processes; managing company adherence to standard implementation processes.
- Manage business and program implementations to meet budget, timeline, and contractual requirements.
- Maintain standard business implementation organizational structures, team structures, work breakdown structures, work planning, issue logs, decision logs, change control and executive reports.
- Provide input on operating models, including standard corporate functional and information system models, performance metrics, expected outcomes and plan impacts.
- Coordinate cross-functional tasks between various internal and external areas to ensure successful project outcomes.
- Communicate project status to all internal and external stakeholders.
Requirements
- Bachelor's degree in business, healthcare administration, related field, or equivalent experience
- 7+ years of process optimization, process improvement, or project management experience
- Experience with Six Sigma/LEAN methodologies
- Knowledge of process mapping, process design, and workflow management software and applications
- Six Sigma/LEAN Certification preferred.
Benefits
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementprocess optimizationroot cause analysisprocess mappingLean methodologySix Sigmadata analyticsbusiness case developmentworkflow managementperformance management
Soft Skills
leadershipcoachingmentoringcommunicationcollaborationproblem-solvingorganizational skillsfacilitationstrategic thinkingstakeholder management
Certifications
Six Sigma CertificationLean Certification