Manage client accounts through implementation and assigned accounts
Resolve day to day issues for clients and assist Account Executive on aspects of supporting client specific strategic plans
Serve as the day-to-day contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction
Work cross functionally with internal departments regarding client needs and requests, contractual obligations, work procedures, benefit change requests, and other elements of supporting assigned clients
Assist the Account Executive with account renewals, benefit enrollment meetings, and overall compliance with client contracts
Manage plan setup and benefit configuration of new and existing clients in PBM system
Participate in new client implementation meetings, finalists meetings, conferences and tradeshows
Develop contract amendments under the direction of the Account Executive
Document appropriate client specific information in Salesforce.com
Ability to travel
Performs other duties as assigned
Complies with all policies and standards

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, related field or equivalent experience
1+ years of sales or client/account management experience in healthcare preferred

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementclient implementationbenefit configurationcontract amendmentssales experiencecomplianceproblem resolutionbenefit enrollment

Soft Skills

client satisfactioncross-functional collaborationcommunicationorganizational skillsinterpersonal skillsproblem-solving

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Healthcare Administration