Centene Corporation

IT Service Manager

Centene Corporation

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $102,900 - $190,500 per year

Job Level

Mid-LevelSenior

Tech Stack

ITSMLinuxUnix

About the role

  • Provides leadership and direction in planning, developing, and maintaining Centene's IT service operations function
  • Provides oversight to the major enterprise system management and event management tools
  • Leads ITSM strategies, collaborating with disaster recovery and business continuity teams
  • Manages overall performance and reliability of the ITSM team by establishing and implementing technical and operational performance standards
  • Develops strategy and plan for the implementation and development of policies and procedures
  • Defines and maintains service operations key performance indicators (KPI) metrics
  • Oversees planning, hosting, and deployment of key operational activities for IT service and support teams
  • Oversees operational activities per standard operating procedures such as batch processing, backup/recovery jobs, system health checks, etc.
  • Manages staff hiring, training, performance reviews and provides leadership, technical guidance and coaching to IT Service team members

Requirements

  • Requires a Bachelor's degree and 5+ years of related experience
  • One or more of the following skills are desired: Windows Server, Active directory, UNIX/Linux, Data Domain Storage, NetBackup
  • Experience with tools such as SolarWinds, Microsoft System Center or equivalent
  • Experience with current networking systems
  • Understanding of ITIL framework and practices
Benefits
  • competitive pay
  • health insurance
  • 401K and stock purchase plans
  • tuition reimbursement
  • paid time off plus holidays
  • flexible approach to work with remote, hybrid, field or office work schedules

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows ServerActive DirectoryUNIXLinuxData Domain StorageNetBackupITILKPI metricsbatch processingbackup/recovery
Soft skills
leadershipdirectioncollaborationcoachingperformance managementtechnical guidanceplanningdevelopmentoversighttraining
Certifications
Bachelor's degree