Director, Customer Partnerships
CENTEGIX
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Job Level
About the role
- Establish strong and multithreaded relationships with Safety Platform customers in the region, serving as their main point of contact and building a deep understanding of their unique needs and objectives.
- Ensure overall customer satisfaction and success by proactively engaging with customers, virtually and in person, to drive best practices, address any concerns, or issues promptly and effectively.
- Regularly communicate with and be onsite at customer sites to provide guidance, review customer needs, and provide key updates.
- Develop actionable account plans, outlining short-term and long-term goals, and collaborate with internal teams to execute on those plans.
- Leverage your relationships across the region to introduce new customer prospects and partners to regional sales partners.
- Ensure Centegix is represented at major events in the region to strengthen the community of Safety Platform advocates in the region.
- Lead contract renewals, managing the renewal process, and working closely with customers to ensure timely contract renewal.
- Identify opportunities for upselling and cross-selling our products and services to increase account revenue and meet company growth targets.
- Develop a core understanding of CENTEGIX products and their applications to offer valuable insights and solutions to customers.
- Gather customer feedback and insights to relay to the product and development teams, contributing to product improvement and enhancement efforts.
- Collaborate with product and marketing to host annual or semi annual events to bring customers and prospects together to showcase Safety Platform innovations.
- Collaborate with the sales team to provide input on customer needs and potential expansion opportunities within existing accounts.
Requirements
- 5+ years of prior experience as a School Superintendent and/or Director of School Safety
- Must live in Texas, nearby any major city/airport(s)
- Up to 50% travel to customer locations and industry events as required
- Track record of versatility, flexibility and an ability to leverage focus behavior to manage multiple priorities in a dynamic environment
- Natural curiosity with a continuous improvement mentality
- Demonstrated ability to proactively interpret trends to find opportunities, think critically and develop compelling action plans
- Proven obsession with customer satisfaction
- Excellent verbal and written communication skills
- Experience communicating with end product users, technical teams, and executive management
- Ability to multitask, prioritize, and manage time effectively
- Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new ideas with internal and external stakeholders
- Highly proficient in MS Office, Google Sheets, and CRM. Salesforce preferred.
Benefits
- Remote first work environment; we offer workplace flexibility
- Yearly incentive plan
- Fifteen days of PTO plus twelve company holidays
- Three days of paid Sick Leave and one floating holiday
- Monthly device(s) reimbursement
- Up to $2500/year reimbursement for eligible education expenses
- We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
- 401(k) Plan with 4% employer contribution to help you plan for the future
- Employee Referral Bonus
- Charitable Program Match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer engagementcontract renewalupsellingcross-sellingproduct knowledgecustomer feedback analysisevent planningtrend analysisaction plan development
Soft Skills
customer satisfactioncommunicationmultitaskingprioritizationtime managementflexibilitycritical thinkingnatural curiositycollaborationrelationship building