Cenosco

Senior Technical Support Engineer, Spanish Speaker

Cenosco

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Job Level

Senior

Tech Stack

SQL

About the role

  • Investigate complex customer issues in a multi-component SaaS platform, tracing problems through application behaviour, workflows, and integrations
  • Analyse system behaviour using SQL queries and database investigation to validate data, identify inconsistencies, and isolate root causes
  • Use browser developer tools (Network and Console) to inspect requests, responses, and API behaviour when troubleshooting application issues
  • Perform structured debugging of system behaviour using logs, monitoring tools, APIs, and data analysis
  • Serve as the primary technical contact for customers in the North America region, handling written communication, customer calls, and incident discussions
  • Communicate technical findings clearly to both customers and internal engineering teams, translating complex investigations into actionable insights
  • Create structured, reproducible bug reports and collaborate closely with Product, Engineering, and Infrastructure and Deployment teams in Europe to drive resolution
  • Make prioritization and escalation decisions independently during regional business hours
  • Identify recurring issues, systemic risks, and process gaps, and translate these insights into improvements for Support and Product
  • Contribute to documentation, support tooling improvements, and operational initiatives as the support function continues to scale

Requirements

  • 6+ years in Technical Support, Application Support, or customer-facing technical engineering roles (5+ minimum considered)
  • Very good English and Spanish skills, both spoken and written
  • Enjoys debugging complex issues
  • Communicates clearly with both technical and non-technical stakeholders
  • Takes ownership of problems until resolution
  • Detail-oriented and methodical when analysing systems
  • Ability to troubleshoot complex software systems
  • Working knowledge of SQL
  • Experience investigating issues using data and database queries
  • Familiarity with browser developer tools (DevTools, Network tab)
  • Ability to inspect request/response data (e.g., JSON payloads)
  • Structured problem-solving and root cause analysis
Benefits
  • Work in a fast-growing and interesting industry
  • Flexible work that best fits your needs and the role
  • Competitive compensation
  • Top-notch offices and equipment
  • Continuous improvement and learning opportunities to grow your career
  • Team activities, not the usual one just to look nice on social media but what our team choose and ask for
  • A great team of engaged passionate and helpful people
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLdebuggingdata analysisAPI behavioursystem behaviour analysisdatabase investigationroot cause analysisbug reportingtroubleshootingsoftware systems
Soft Skills
communicationownershipdetail-orientedmethodicalproblem-solvingtranslating technical findingscollaborationprioritizationescalationcustomer interaction