Cenosco

Solutions Engineer

• You support Account Executives during a Sales process to discover and translate a customer's technical priorities and problem statements into high impact use cases leveraging Cenosco IMS
• Meet with prospective customers during Sales Discovery calls
• Conduct platform demos
• Understand Customers’ requirements/expectations and break down their (often complex) challenges
• Map out how our platform can be adapted to address the customer’s requirements/expectations
• Collaborate with partners and customers to design and build solutions in Cenosco IMS
• You will design and scope proof-of-value projects which demonstrate the value Cenosco IMS delivers for the customer within a short amount of time
• You will also communicate the value opportunity of a full implementation and the corresponding strategic roadmap
• You will create re-usable collateral (e.g. product demos, case studies), best practices & tools to help scale your knowledge and expertise across the solution engineering function
• You will work with product management to translate your knowledge of customer problems into product insights to shape Cenosco IMS product roadmap
• Work with Product & Engineering teams to bring significant product improvements
• You lead the creation of new use cases and implement them on the platform to assess product-solution fit
• You provide feedback to our product team and share results of your discovery with go to market functions

Senior Solution Engineer

Support Engineer

• Investigate complex customer issues in a multi-component SaaS platform, tracing problems through application behaviour, workflows, and integrations
• Analyse system behaviour using SQL queries and database investigation to validate data, identify inconsistencies, and isolate root causes
• Use browser developer tools (Network and Console) to inspect requests, responses, and API behaviour when troubleshooting application issues
• Perform structured debugging of system behaviour using logs, monitoring tools, APIs, and data analysis
• Serve as the primary technical contact for customers in the APAC region, handling written communication, customer calls, and incident discussions
• Communicate technical findings clearly to both customers and internal engineering teams, translating complex investigations into actionable insights
• Create structured, reproducible bug reports and collaborate closely with Product, Engineering, and Infrastructure and Deployment teams in Europe to drive resolution
• Make prioritization and escalation decisions independently during regional business hours
• Identify recurring issues, systemic risks, and process gaps, and translate these insights into improvements for Support and Product
• Contribute to documentation, support tooling improvements, and operational initiatives as the support function continues to scale

Senior Technical Support Engineer

Project Manager

• Lead full end‑to‑end SaaS implementation projects for international enterprise clients
• Support capacity and cross-project alignment when needed
• Understand client processes and translate them into system configuration, integrations, and implementation steps
• Oversee data migration, testing, training, and go‑live readiness
• Build project plans, manage scope, risks, timelines, and stakeholder expectations
• Act as the escalation point for complex delivery issues and unblock teams when needed
• Ensure documentation, reporting, and high‑quality delivery throughout the implementation lifecycle
• Collaborate closely with PM, Engineering, Data, Delivery, and Integration teams
• Mentor and empower PMs, supporting knowledge-sharing across the team
• Contribute to building a PM community focused on continuous improvement
• Introduce and promote modern PM methods
• Remove blockers, support capacity planning, and ensure team alignment
• Help standardize project management practices, templates, and delivery ways of working

Senior Solution Engineer

Senior Technical Support Engineer

Lead Project Manager