Cenosco

Technical Support Engineer

Cenosco

full-time

Posted on:

Location Type: Hybrid

Location: Zagreb • Croatia

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About the role

  • Investigate, troubleshoot, and resolve customer issues across our product ecosystem
  • Communicate with customers through written channels (tickets, emails, chats) and occasional calls
  • Take ownership of designated customer accounts and ensure high-quality support delivery
  • Collaborate with Product and Engineering to escalate issues, share insights, and improve product quality
  • Contribute to support process improvements, internal projects, and efficiency initiatives
  • Participate in on-call duties with compensation
  • Support ongoing team priorities, including ticket cleanup, tool implementation, and operational improvements

Requirements

  • 4 -6 years of experience in Technical Support, Application Support, or a similar customer-facing technical role
  • Strong troubleshooting mindset and ability to get to the root cause of issues
  • Customer-focused attitude with a commitment to delivering timely, high-quality support
  • Experience working with cross-functional teams (Support, Product, Engineering)
  • Ability to manage multiple cases simultaneously and stay calm under pressure
  • Excellent communication skills in English - both written and spoken
  • Proactive approach, ownership mindset, and willingness to contribute to process improvements
Benefits
  • Work in a fast-growing and interesting industry
  • Flexible work that best fits your needs and the role
  • Competitive compensation with some nice additional perks
  • Top-notch offices and equipment
  • Continuous improvement and learning opportunities to grow your career
  • Team activities, not the usual one just to look nice on social media but what our team choose and ask for
  • A great team of engaged passionate and helpful people
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingtechnical supportapplication supportcustomer support
Soft Skills
customer-focusedcommunication skillsproactive approachownership mindsetability to manage multiple casescalm under pressure