Cennox

Manager

• Oversee intake, coordination, and closeout of service work orders using Service Channel and Oracle.
• Dispatch service requests to Field Managers and Technicians in a timely manner.
• Enter and maintain accurate notes and updates in both systems throughout the service lifecycle.
• Collaborate with Field Managers to assign technicians and schedule work in alignment with customer needs.
• Liaise with customers and Project Managers to coordinate quotes when required.
• Ensure all parties are informed of work order statuses, delays, or escalations.
• Manage and maintain spreadsheets and other documents related to service request tracking.
• Ensure records are organized, accurate, and accessible for reporting or audits.
• Verify work completion details with service personnel and accurately close out service calls in Oracle and Service Channel with all required documentation.
• Performs other duties as assigned.

Service Channel Manager