Manager, Customer Success Consultant

Cengage Group

full-time

Posted on: 3/11/2026

Location Type: Remote

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💰 $88,600 - $115,200 per year

About the role

Partner with sales to support pre-sale discovery, messaging, and success planning
Help districts understand the value of Core and Gale solutions and how they align with instructional goals
Lead onboarding and implementation, ensuring a smooth transition and early success
Serve as the quarterback for large adoptions—coordinating internal teams and district stakeholders
Build strong relationships with district leaders and align product use with their strategic priorities
Monitor usage data and feedback to drive engagement and identify opportunities for growth
Conduct quarterly or monthly partnership meetings for high touch adoptions
Deliver custom monthly outreach, training, and support
Conduct 1–2 strategic check-ins per year for medium touch adoptions
Promote self-service enablement for low touch / scaled adoptions
Strategically drive renewals and seat expansion by demonstrating value and aligning with district goals
Identify and act on opportunities to increase adoption footprint within districts
Advocate for the customer internally and ensure a seamless, high-impact experience
Share best practices and insights to improve team workflows and customer outcomes
Support onboarding and coaching of team members
Contribute to cross-functional initiatives that enhance the customer success experience

3+ years of experience in customer success, account management, or educational consulting
Strong understanding of the K–12 education landscape and instructional technology
Proven ability to drive business outcomes while delivering outstanding customer experiences
Excellent communication, presentation, and relationship-building skills
Proficiency with CRM systems, virtual meeting tools, and EdTech platforms
Background in education or EdTech preferred
Experience with digital content platforms (e.g., Gale) preferred
Background in instructional design or professional development for educators preferred

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementeducational consultinginstructional technologydigital content platformsinstructional designprofessional development

Soft Skills

communicationpresentationrelationship-buildingcollaborationadvocacycoaching