Cengage Group

Director, Content Strategy – Operations

Cengage Group

full-time

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $117,100 - $152,200 per year

Job Level

Lead

About the role

  • Lead the content and operations function within Milady, through Portfolio, Content & Learning and Production teams.
  • Set the strategic vision for subject area portfolios, content development and operational execution, aligned to company goals and market needs.
  • Partner with cross-functional Directors of Product, Marketing and Sales to build a comprehensive content and production strategy that enhances customer engagement and drives digital user growth.
  • Drive innovation in content strategy and operations, increasing engagement and annual number of learners reached.
  • Lead a team of Portfolio managers to deliver market-informed business proposals for all trades programs Milady serves.
  • Regularly analyze product and portfolio plans to align forecasting and measurement of progress towards goals; deliver cases for strategic investment.
  • Orchestrate multi-channel content operations—from planning, production, distribution, and measurement to optimization.
  • Identify new ways to use technology to decrease content creation timelines, ensuring learners always have access to relevant learning experiences.
  • Voice of Customer: Lead your teams to apply customer-centric methodology to identify customer problems and validate potential solutions.

Requirements

  • 10+ years leading content strategy and operations teams, including significant experience in AI enabled content production.
  • Shown success in using content strategies to deliver revenue growth.
  • Proficiency in digital analytics tools and a strong knowledge of digital KPIs in the learning environment.
  • Experience with LMS platforms, content management systems, and content production departments.
  • Experience using AI for content development a plus.
  • B.S. or proven experience.
Benefits
  • Cengage Group is committed to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.
  • Eligible to participate in the company’s discretionary incentive bonus program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content strategyoperations managementdigital analyticsAI enabled content productioncontent developmentcustomer-centric methodologyLMS platformscontent management systemsdigital KPIsportfolio management
Soft Skills
leadershipstrategic visioncross-functional collaborationinnovationcustomer engagementteam managementanalytical thinkingproblem-solvingcommunicationorganizational skills
Certifications
B.S. degree