Cengage Group

Credit Analyst

Cengage Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky, Ohio

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Salary

💰 $19 - $25 per hour

Job Level

Mid-LevelSenior

About the role

  • Virtual/remote position for candidates in the greater Cincinnati OH area; team comes into the office once per quarter or more frequently if needed
  • Maintain accounts to reduce the dollar and percentage value of aged items on the accounts receivable file
  • Contact customers in assigned territory for payment and chargeback information
  • Monitor accounts to ensure collectability and confirm compliance with department/company policies
  • Work closely with other departments to resolve customer issues resulting in non-payment
  • Provide managers with vital account information and provide customers updated account spreadsheets as needed
  • Send written correspondence to delinquent accounts and provide documentation to accounts via fax or email

Requirements

  • PC literacy required - proficient in Microsoft Office products including Excel
  • Excellent communication skills, both written and oral
  • Show ability to make sound credit decisions
  • Be able to handle workload with minimal supervision
  • Strong organizational skills in servicing accounts
  • Preferred: Experience in SAP & Salesforce
  • Associate Degree or equivalent work experience