Celestica

Customer Program Management Specialist

Celestica

full-time

Posted on:

Location Type: Office

Location: Senai • Malaysia

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About the role

  • Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
  • With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
  • Strong participation in pricing/bid preparation and the development and management of contract terms.
  • Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
  • Communicates frequently with customers to help ensure satisfaction with the company and the products.
  • Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
  • Receives and resolves customer issues and complaints.
  • Monitors the impact on inventory of order changes.
  • Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
  • Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Requirements

  • Three to six years of relevant experience
  • Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
  • In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
  • In-depth knowledge of the business issues associated with manufacturing PCBs.
  • In-depth knowledge of product pricing, contracts and contract negotiations.
  • Excellent customer contact, negotiation and problem resolution skills.
  • Good presentation, database management and computer skills.
  • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
  • Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
Benefits
  • Special arrangements can be made for candidates who need it throughout the hiring process.
  • Equal opportunity employer that values diversity and inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
forecastingplanningmonitoringpricingcontract managementcustomer satisfaction managementperformance reportingdata analysisinventory managementproject management
Soft Skills
customer contactnegotiationproblem resolutionpresentation skillsinterpersonal skillscommunication skillsleadershipmotivationtime managementteam collaboration