Celestica

Global IT Services Senior Specialist/Manager

Celestica

full-time

Posted on:

Location Type: Hybrid

Location: Senai • Malaysia

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Job Level

Senior

Tech Stack

ITSM

About the role

  • Drive IT service delivery governance and manage service level agreements (SLAs).
  • Monitor and report on SLA and KPI performance, providing insights for management reviews.
  • Analyze complex data sets to identify trends and opportunities for improved service delivery.
  • Lead periodic business review meetings with service providers to ensure performance targets are met.
  • Collaborate with internal and external partners to drive continuous improvement initiatives.
  • Assist in ITSM processes and contribute to enhancing service management functions.

Requirements

  • 8+ years of experience in the IT industry
  • Bachelor’s Degree in Computer Science, Information Technology, Engineering, or Business Administration.
  • ITIL certification is a significant advantage.
  • Strong understanding of IT operations and service management processes.
  • Technical proficiency with experience in IT service management (ITSM).
  • Exceptional analytical skills, with the ability to handle large amounts of data accurately.
  • Excellent communication, presentation, and documentation skills, with proficiency in using visualization tools.
  • Proven ability to influence stakeholders and drive problem resolution.
  • Strong collaboration and teamwork skills.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT service managementdata analysisSLA monitoringKPI performance reportingITSM processesservice delivery governancetrend identificationcontinuous improvement
Soft skills
analytical skillscommunication skillspresentation skillsdocumentation skillsstakeholder influenceproblem resolutioncollaborationteamwork
Certifications
ITIL certification