Celcuity

Associate Director – Field Operations

Celcuity

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $147,000 - $200,000 per year

Job Level

Senior

About the role

  • Responsible for different aspects of the day-to-day operations of Celcuity’s field teams including Sales, Market Access, Marketing and Medical Affairs.
  • Responsible for working with field team and external vendors to implement, maintain and provide support for CRM.
  • Responsible for CRM analytics for internal stakeholders.
  • Manages field enablement programs including credentialing, vehicle reimbursement and field sponsorships.
  • Work with external vendor, field team leadership, legal/compliance and IT to implement CRM.
  • Work with vendor to develop training materials and assist in ongoing training to new field employees post launch.
  • Responsible for developing ongoing CRM roadmap and working in partnership with stakeholders and vendor to implement periodic enhancements and changes to CRM as needed.
  • Collaborate with Celcuity IT to implement help-desk support for CRM and other field technology and respond to CRM specific help desk requests as needed.
  • Responsibility for developing and implementing call reporting to track sales force call activity.
  • Work with external vendors to integrate CRM with other business systems (i.e. promotional material ordering, speaker bureau, sunshine reporting etc.).
  • Work with Associate Director Sales Analytics to pull through updates in customer targeting to CRM.
  • Support marketing in pull-through of digital assets into CRM as required.
  • Initiate relationship with field credentialing vendor, stand up credentialing office, and provide field support for the credentialing program.
  • Responsible for standing up Celcuity’s vehicle reimbursement program. Work with external vendor, field leadership, and Finance colleagues to develop program, document policies and roll out program to field employees.
  • Develop training materials for vehicle program and perform training on a periodic basis as needed in addition to at launch.
  • Responsible for working with RxVantage to stand up program as needed for Field Sales team.
  • Partner with HR and Celcuity IT to develop a field onboarding process. Represent Sales Operations during onboarding and execute training on systems, policies and processes in coordination with Sales and Marketing Operations colleagues.
  • Manage operational processes related to ongoing field territory alignments and ensure pull through to reporting and incentive compensation.
  • Manage projects related to sales force sizing/balancing for all field teams. Ensure all systems and individuals have access to territory alignment and map deliverables.
  • Manage process of ongoing alignment exceptions, primary address requests and apportionments. Ensure pull-through to reporting and incentive compensation.
  • Develop system and process for field sponsorships and grants. Implement system, train team and own process in coordination with field leadership, Celcuity IT and finance.

Requirements

  • Bachelor’s degree required
  • 7+ years sales operations experience and significant experience partnering with a sales team
  • Knowledge of sales incentive compensation concepts, workforce sizing, territory alignment and targeting
  • Solid knowledge of Veeva CRM and experience with from scratch implementation as well as ongoing support
  • Experience implementing and managing field enablement programs including fleet/reimbursement and credentialing
  • Able to operate effectively independently with minimal supervision
  • Effective communicator, both written and verbal, with the ability to build strong partnerships with cross functional partners
  • Strong project management skills with the ability to complete a project from development to implementation
  • Proficiency with Excel, Access, Word and PowerPoint.
  • Ability to effectively communicate, collaborate and deliver an excellent work product in a fast-paced, and rapidly growing dynamic company
Benefits
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) match
  • Paid time off
  • Paid holidays
  • Annual performance incentive bonus
  • New hire equity package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales operationsCRM analyticsfield enablement programssales incentive compensationterritory alignmentVeeva CRMproject managementExcelAccessPowerPoint
Soft Skills
effective communicatorindependent operationstrong partnershipscollaborationdelivery of work producttraining developmentproblem-solvingorganizational skillsadaptabilityleadership