IT Helpdesk Support
CEF
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • United States
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About the role
- Provide excellent customer service.
- Document and track issues in software and hardware operation through ticketing system.
- Coordinate efforts with other teams and teammates to resolve issues quickly.
- Perform root cause analysis for each issue, escalating as necessary.
- Escalate issues to Tier 2 Team as necessary.
- Explain technical issues to non-technical clients.
- Troubleshoot issues with the clients for resolution.
- Cultivate business relationships based on trust and professionalism.
- Ability to develop and maintain positive relations with customers, coworkers, and supervisors.
- Ability to multi-task and to work effectively in a fast-paced environment.
- Ability to work full time or overtime, if necessary.
Requirements
- Experience in a similar capacity.
- Industry certifications, preferred.
Benefits
- City Electric Supply is a drug free workplace.
- Equal Employment Opportunity employer.
- Committed to providing equal opportunity in all employment practices.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceroot cause analysistroubleshootingrelationship buildingmulti-taskingcommunicationteam coordinationproblem-solvingprofessionalismadaptability
Certifications
industry certifications