IT Support

• Provide excellent customer service.
• Document and track issues in software and hardware operation through ticketing system.
• Coordinate efforts with other teams and teammates to resolve issues quickly.
• Perform root cause analysis for each issue, escalating as necessary.
• Escalate issues to Tier 2 Team as necessary.
• Explain technical issues to non-technical clients.
• Troubleshoot issues with the clients for resolution.
• Cultivate business relationships based on trust and professionalism.
• Ability to develop and maintain positive relations with customers, coworkers, and supervisors.
• Ability to multi-task and to work effectively in a fast-paced environment.
• Ability to work full time or overtime, if necessary.

IT Helpdesk Support

People Operations

• We’re seeking an experienced HR Leader to partner with our Professional Services and Support Functions (IT, Marketing, Finance, Procurement & Legal) across the UK.
• Based within the People, Culture and Talent team, you will work closely with stakeholders across our business, to design, develop and deliver end-to-end People processes, practices and policies—enabling teams to make sound, fair and legally compliant people decisions.
• In this newly created position, you will provide expert guidance on talent management, employee relations and organisational development, delivering solutions that strengthen capability and support business objectives and functional goals.
• For functions that operate as part of global team, the role will contribute to the design of people frameworks and practices that are scalable, consistent and reusable across regions, while allowing for appropriate local delivery and compliance.
• You’ll be tech-savvy, AI aware and commercially astute, with strong data analysis skills and the ability to translate insights into actionable strategies. As our Professional Services and Support Functions continue to evolve driven by digital transformation, automation and new ways of working you will play a key role in helping leaders adapt roles, skills and operating models in a structured and people centred way.
• Equally, you’ll be passionate about building strong relationships and bring a people-centred mindset—helping to close critical gaps while reflecting our purpose, goals and values.
• This role will require you to spend time between our Durham, Kenilworth and London offices, meeting regularly with stakeholders across the Professional Services & Support departments.

CEF

IT Helpdesk Support

People & Culture Manager – HR Business Partner, Professional Services & Support Functions