Recruitment

• Partner with hiring managers to take in-depth, consultative briefs and build tailored recruitment strategies.
• Proactively source and headhunt top talent, leveraging LinkedIn Recruiter and other channels.
• Manage the full recruitment lifecycle: screening, coordinating interviews, providing feedback, and guiding hiring decisions.
• Own the offer stage – from extending offers to managing negotiations and ensuring a smooth acceptance process.
• Support new joiners through onboarding to deliver a seamless candidate experience.
• Build trusted relationships with stakeholders, providing market insights and influencing decisions.
• Continuously seek out process improvements, exploring and testing new tools (including AI-powered solutions) to enhance how we work.

Talent Acquisition Partner

IT Support

• Receive initial support requests via phone, email, or in-person, and create support tickets.
• Provide technical support to internal employees primarily remotely via phone, email, or MS Teams chat, with occasional on-site support as required.
• Gather information from users to identify the root cause of technical issues.
• Perform basic troubleshooting and research symptoms to resolve problems.
• Document troubleshooting steps and solutions clearly for internal records.
• Troubleshoot hardware and software.
• Escalate complex issues to Level 2 technicians within established timelines.
• Follow up with users to ensure issues are fully resolved.
• Guide users through the problem-solving process in a clear and supportive manner.
• Maintain a strong customer service focus in all interactions.
• Follow departmental standards, procedures, and best practices.
• Collaborate with team members to achieve shared goals and complete tasks as needed.
• Work under supervision, maintaining clear communication and coordination of work efforts.
• Be available to work full time, and occasionally overtime if necessary.
• Travel occasionally to headquarters for meetings and training.

IT Helpdesk Support

• Provide day-to-day on-site IT support to CES employees at the Charlotte warehouse.
• Troubleshoot hardware and software issues for end users.
• Handle Tier 1 tickets via Freshservice and create tickets from calls and in-person requests.
• Manage shipping and receiving of IT equipment (laptops, monitors, peripherals) from onsite fulfillment center.
• Gather customer information, research symptoms, document steps taken, and follow up until resolution.
• Escalate issues to Level 2 technicians when needed and within time constraints.
• Perform network troubleshooting and walk customers through problem-solving processes.
• Follow established departmental standards and procedures and contribute to team efforts.
• Support customers both independently and collaboratively in a warehouse environment; some local travel to branches and headquarters may be required.

IT Helpdesk Support, Deskside

Security Analyst

Company overview: CES is a family-owned electrical wholesaler with 7,400+ employees and 1,000+ branches.
Summary: Senior Security Analyst to lead security compliance, awareness, and internal communication initiatives; senior-level role requiring technical understanding, project management, and cross-departmental collaboration.
Essential functions: Lead compliance programs, develop awareness communications, liaison between security and business units, research emerging security trends, manage initiatives, respond to incidents, track/report program effectiveness, collaborate with technical teams.
Interview Process: 30-minute phone screen; 1-hour MS Teams with hiring manager; 1-hour technical interview.

Senior Security Analyst, Security Compliance

Business Intelligence Developer

At City Electrical Factors, we encourage our people to ask questions, create, discover, and learn.

If you're passionate about what you do and think you can contribute, we encourage you to apply even if you don't meet every requirement listed. Your unique experiences and perspectives could be exactly what we need to grow and innovate.

Let's build something great together!
  
About CEF:

CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.

We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. 

Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.  

About the Role:

We're looking for a BI Developer to join our Business Intelligence & Analytics team—a role with real impact, visibility, and ownership. This is a hands-on, technically focused role, where you'll work closely with our Seniors and BI Lead on delivering insightful, high-quality Power BI solutions while mentoring others and working closely with stakeholders across the business.

You'll be stepping into the space vacated by one of our team who recently moved into a lead role, so there’s a well-defined scope and a chance to make a difference from day one.

BI Developer

• Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.
• About City Electric Supply: CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our \"customer service first\" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Talent Acquisition Partner

IT Helpdesk Support

IT Helpdesk Support, Deskside

Senior Security Analyst, Security Compliance

BI Developer

Senior Security Analyst - APSEC/API Security