Create and deliver training throughout the US to deliver high-energy, in-person workshops and conference sessions
Lead engaging virtual training sessions to Education IT Admins on a wide variety of technologies, including Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Education Plus, Standard and Teaching/Learning upgrade, and more
Create deep-dive training for specialized certifications, including Admin Levels 1 & 2, Security Specialist, Chrome Specialist, and Data Control Specialist
Help K-12 leaders navigate the era of Generative AI by leading workshops on Gemini for K-12, focusing on secure deployment and administrative controls
Present the value of CDW Amplified for Education Audit, trainings, and other services
Discover, analyze and identify customer requirements
Assist account manager in customer engagement strategy
Work with a team of technicians to provide support and troubleshooting
Counsel customer and internal teams on Google Workspace for Education configuration and deployment specifics
Act as a contributing member on the Updates & Analysis Team
Stay current on Google Workspace for Education changes and modifications
Work to support customers as needed if escalated from the support team

Requirements

Bachelor’s Degree in Computer Science, Information Systems or related discipline
3+ years professional systems administration experience, OR 7 years total Information Technology experience, to include 3+ years professional systems administration experience
Familiarity with Google Workspace for Education admin console
Exceptional customer service orientation, skills, and relatability
Strong documentation skills
Ability to balance and plan the short-term and long-term actions of a project
5 years managing Google Workspace for Education in an Education institution, a plus
Convey technical information and recommendations clearly and concisely, a plus
Single Sign On/Multi Factor Integration, User Provisioning, Email Management experience in a complex environment, a plus
Security and HIPAA experience and understanding, a plus
Create engaging presentations, a plus
Excellent oral and written communication skills, a plus
Experience using scripting tools such as GAM/GAM ADVX and other command line tools, a plus
Experience with CDW Amplified for Education tools and services such as Gopher for Chrome, Gopher for Users, Audit, Technical Training and Collaborative, a plus
Ability and willingness to travel up to 50% or as needed to other CDW locations, meetings and client sites

Benefits

Professional development opportunities
Flexible work arrangements
Health insurance
Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

systems administrationGoogle Workspace for EducationSingle Sign OnMulti Factor IntegrationUser ProvisioningEmail Managementscripting toolsGAMGAM ADVXCDW Amplified for Education

Soft Skills

customer service orientationdocumentation skillsproject planningcommunication skillspresentation skillsrelatabilityteam collaborationtroubleshootingengagement strategytechnical information conveyance

Certifications

Admin Level 1Admin Level 2Security SpecialistChrome SpecialistData Control Specialist