CDW

Security Analyst – Managed Security Services

CDW

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$2,821 - CA$3,928 per month

Job Level

Junior

About the role

  • Monitor, analyze, and respond to security alerts, incidents, and threats using SIEM, EDR and other and security monitoring tools.
  • Escalates second-level support to senior team members
  • Collects and disseminates information to clients during and post-incident
  • Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
  • Updating the knowledge base articles
  • Applies Trusted Advisor techniques to build up client trust and influence loyalty
  • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
  • Participate notably in assigned self-paced trainings

Requirements

  • Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
  • Ability to analyze logs, identify security events, and respond to incidents effectively
  • Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: o Check Point: CCSA, Cisco; CCNA-Security, CCST, CyberOps Associate; Palo Alto: ACE,Cortex XDR - PCDRA ; IBM QRadar Security: Certified Analyst, Certified Associate; Exabeam Security Analyst: Associate, Advanced; CrowdStrike Falcon: CFIR, CompTIA Security +, Microsoft SC-200 or similar technology certifications
  • Call handling/ticket experience is a plus
Benefits
  • market-competitive total rewards packages
  • pay transparency
  • fair compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
security monitoringincident responselog analysisthreat detectionservice performance analysisSLA managementknowledge base managementclient trust buildingescalation proceduresticket handling
Soft Skills
communicationanalytical thinkingproblem-solvingclient relationship managementteam collaborationinfluenceadaptabilityattention to detailtime managementtraining participation
Certifications
CCSACCNA-SecurityCCSTCyberOps AssociateACECortex XDR - PCDRACertified AnalystCertified AssociateExabeam Security Analyst: AssociateCompTIA Security +