CDW

Senior Education Consultant

CDW

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $91,900 - $110,000 per year

Job Level

Senior

About the role

  • Provide instructional support and training for customers on how to use products effectively
  • Discover and identify customer requirements and build custom engagements leveraging the best of services and products
  • Address all product-related queries in a timely and efficient manner
  • Stay current on educational technology changes and trends
  • Invest in learning effective training methods and delivery modalities
  • Support the project needs from development to implementation
  • Provide developers with customers' feedback to help identify potential new features or products
  • Analyze customers' needs and suggest upgrades or additional features to meet their requirements
  • Work with the company to establish and evaluate best practices
  • Accurately track and support custom engagements over extended periods of time
  • Engage with customers with integrity and professionalism, working to build value in the relationship
  • Work to support customers as needed if escalated from the support team
  • Deliver on all Service Delivery products as needed or applicable

Requirements

  • Bachelor’s degree and 5+ years experience in K12 school districts and 2+ years of experience in developing and implementing professional development
  • 9+ years experience in K12 school districts and 2+ years of experience in developing and implementing professional development
  • Exceptional customer service orientation
  • Strong documentation skills
  • Proven track record of delivering complex, multi-workstream programs on time, within budget, and meeting business objectives
  • Convey technical information and recommendations clearly and concisely
  • Create engaging presentations
  • Experience working with State level organizations (Departments of Education or Education agencies), a plus
  • Familiarity with project management tools like Monday/Jira, a plus
Benefits
  • Annual bonus target of 5% subject to terms and conditions of plan
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
professional developmentcustomer engagementtraining methodsproject management
Soft Skills
customer service orientationdocumentation skillscommunicationpresentation skillsintegrityprofessionalism