CDW

Onsite Engineer

CDW

full-time

Posted on:

Location Type: Office

Location: St Helens • United Kingdom

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About the role

  • Support the rollout and installation of new IT equipment (desktops, laptops, monitors, phones, and peripherals) across NHS sites.
  • Decommission and safely dispose of legacy hardware in line with NHS data protection and sustainability policies.
  • Image, configure, and test new devices to meet NHS Trust standards and clinical system requirements.
  • Collaborate with IT teams, site leads, and end users to schedule and deliver deployments with minimal disruption to clinical services.
  • Ensure network connectivity, domain joining, and system updates are correctly applied prior to handover.
  • Provide on-site technical support during and after deployment to resolve any installation or configuration issues.
  • Maintain accurate asset tracking and documentation within the IT inventory management system.
  • Follow standard operating procedures (SOPs) and contribute to continuous improvement of deployment processes.
  • Escalate technical or logistical issues to the Deployment Lead or Project Manager as appropriate.
  • Adhere to NHS information governance, health and safety, and security policies at all times.

Requirements

  • Proven experience in IT hardware deployment or desktop support within a large organisation (NHS experience desirable).
  • Strong technical understanding of Windows OS, Microsoft 365, Active Directory, and basic networking.
  • Excellent communication and customer service skills with the ability to work in clinical environments.
  • Ability to work independently and as part of a wider deployment team across multiple NHS sites.
  • Full UK driving licence and willingness to travel between Trust locations as required.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
IT hardware deploymentdesktop supportWindows OSMicrosoft 365Active Directorynetworkingasset trackingconfigurationimagingtechnical support
Soft Skills
communication skillscustomer service skillscollaborationindependenceteamworkproblem-solvingattention to detailadaptabilitycontinuous improvementescalation
Certifications
Full UK driving licence