Senior Sales Operations Representative – Enterprise
CDW
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $50,000 - $66,000 per year
Job Level
About the role
- Maximize the productivity of account manager(s) through direct partnership
- Provide operational order management support and handle order escalation
- Interact with external customers to provide order status updates, quotes, and other requests
- Provide operational assistance to account managers and field sales coworkers with quote creation and order processing
- Ensure all government, customer, and seller requirements are followed on orders
- Work closely with Services and Project Management team(s) on large projects
- Responsible for order management coordination on all customer rollouts
- Provide consistent status updates for orders, quotes, or other requests to sales coworkers
- Engage proactively with customers to provide order status updates, quotes or other requests
- Assist with CDW and Partner badged services requests
- Prepare and distribute product configurations and customer quotes
- Promptly process orders via SPS and AS400 systems
- Manage bids entry, amend, and win bids in Bid Router
- Daily maintenance of sales order routers and sales order manager screens
- Train and mentor new and existing coworkers
- Develop good working relationships with internal departments and clients.
Requirements
- 2+ years experience within Operations or Sales
- Associate degree or relevant experience
- Proficient in Microsoft Office applications
- Excellent communication skills, both oral and written using a variety of styles and techniques appropriate to the audience
- Effective interpersonal skills, with ability to flex style based on the audience
- Ability to develop trusted relationships with customers and coworkers
- Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines
- Proven ability to proactively collaborate and build relationships, take initiative and creatively problem solve
- Demonstrated ability to deliver exceptional customer interactions
- Demonstrates a high sense of urgency to go above and beyond to provide an extraordinary customer experience
- Proven ability to undertake and successfully complete special projects.
Benefits
- Annual bonus target of $30,000 subject to terms and conditions of plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementquote creationorder processingbids entrySPSAS400Bid Routersales order routerssales order manager
Soft Skills
communication skillsinterpersonal skillsrelationship buildingproblem solvingtime managementadaptabilityinitiativecustomer serviceteam collaborationmentoring
Certifications
Associate degree