Network Analyst
CDW
full-time
Posted on:
Location Type: Hybrid
Location: Calgary • Canada
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Salary
💰 $73,000 - $101,000 per year
Tech Stack
About the role
- Troubleshoot and resolve issues in customer environments
- Provide thorough ticket updates and knowledge articles
- Coordinate with vendors for hardware repairs or replacements
- Monitor customer environments for optimal performance
- Respond to alerts and escalate as needed
- Maintain knowledge sessions for operational teams
- Follow ITIL practices (incident, problem, change management)
- Participate in the weekly change process
- Document and update technical procedures
- Work closely with internal partners to resolve client issues
Requirements
- 5+ years of experience with infrastructure support
- 5+ years of experience with networking fundamentals and advanced troubleshooting
- Experience with ticketing and monitoring systems
- Thorough understanding of TCP/IP and networking fundamentals
- Implementation experience configuring routers and switches (Cisco, Brocade)
- Hands-on experience with firewall products (Palo Alto, Fortinet, Cisco)
- Experience with security technologies (IPSec/SSL VPN’s, IDS/IPS, UTM, WAF)
- Network Management experience (Syslog, SNMP)
- Experience with SD-WAN technologies (Meraki, Viptella, CloudGenix, Fortinet)
- Exceptional troubleshooting and analytics skills
- Excellent written and verbal skills
- After-hours and on-call rotation availability
- Bilingual – English and French (nice-to-have)
Benefits
- Market-competitive total rewards packages
- Pay transparency
- Fair compensation mechanisms
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
infrastructure supportnetworking fundamentalsadvanced troubleshootingTCP/IPconfiguring routersconfiguring switchesfirewall productssecurity technologiesnetwork managementSD-WAN technologies
Soft Skills
troubleshooting skillsanalytics skillswritten communicationverbal communication