Provide operational assistance to account managers and field sales coworkers with quote creation and order processing
Provide consistent status updates for orders, quotes, or other requests to sales coworkers
Directly interact with customers to provide order status updates, quotes or other requests as needed
Assist with basic CDW and Partner badged services requests
Prepare and distribute product configurations and customer quotes
Promptly process orders via SPS and AS400 systems
Manage bids entry, amend, and win bids in the Bid Router
Ensure proper purchasing contract(s) and terms are selected upon order entry
Maintain sales order routers and sales order manager screens
Ensure all started tasks are seen through to completion
Facilitate and follow up on Customer Relations/ServiceNow requests
Provide daily maintenance of operational assistance to release orders on hold
Understand how to do configuration based on best practice standards
Attend all sales teams' meetings and huddles
Develop good working relationships with internal departments
Have a high sense of urgency to provide extraordinary customer experience

Requirements

High school degree or equivalent
Minimum of 2 years in administrative support or customer service role
Extensive knowledge of Microsoft Outlook, Word, Excel, PowerPoint
Strong oral and written communication skills
Excellent organizational skills
Strong interpersonal skills; team player
Ability to work under pressure and manage multiple tasks
Flexibility in daily work schedule required
Ability to work independently and manage one’s time
Excellent problem-solving skills
Ability and willingness to travel up to 10% as needed
Associate’s degree OR 2 years of relevant experience
2+ years Sales or Technology industry experience (non-retail)

Benefits

Bonus potential up to $20,000
Professional development opportunities
Health insurance
Paid time off
Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

order processingquote creationbids entryconfiguration managementSPSAS400Bid RouterMicrosoft OutlookMicrosoft WordMicrosoft Excel

Soft skills

communication skillsorganizational skillsinterpersonal skillsteam playerproblem-solving skillsability to work under pressuretime managementflexibilitycustomer experiencesense of urgency

Certifications

high school degreeAssociate’s degree