CDW

Senior Cloud Operations Architect

CDW

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

AWSCloudLinuxPythonTerraform

About the role

  • Act as a high-level escalation point for critical customer issues
  • Review and analyze Problem Management tickets and Root Cause Analysis reports
  • Participate in on-call rotation to address urgent customer needs
  • Participate in the customer onboarding process
  • Provide technical guidance for AWS infrastructure implementations
  • Identify trends in monitoring tools and optimize alert thresholds with customers
  • Create and maintain Terraform modules for efficient infrastructure deployment
  • Collaborate cross-departmentally on customer environment improvements
  • Manage the code that handles Mission’s backup, patching, and monitoring tools
  • Review merge requests and provide Change Advisory Board approval
  • Handle highly confidential customer information and environments
  • Lead Cloud Operations improvement projects, including Terraform module development
  • Automate solutions for repetitive tasks
  • Build and maintain a documentation library for internal tooling
  • Identify improvement opportunities from customer alerts and implement action plans.

Requirements

  • 4+ years in cloud architecture and operations focused on AWS
  • Strong background in System Administration (Linux and Windows)
  • Proficiency in infrastructure-as-code tools (Terraform and CloudFormation)
  • Scripting skills (Python or Bash) with AWS SSM or Lambda experience
  • Familiarity with AWS managed services (ECS, EKS, Elastic Beanstalk)
  • Knowledge of APM tools (New Relic, DataDog, or Dynatrace)
  • Excellent problem-solving skills
  • AWS Professional Certification (required within 90 days of hire)
  • Excellent written and verbal communication skills in English
  • Experience providing world-class support in a customer-facing role.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud architectureAWSSystem AdministrationLinuxWindowsinfrastructure-as-codeTerraformCloudFormationscriptingPython
Soft skills
problem-solvingcommunicationcustomer support
Certifications
AWS Professional Certification