Senior Solution Engineer
Snowflake
CloudETLPythonSQL
Senior Solutions Architect – Contact Centre
CDW
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteSalary
💰 $160,000 - $180,000 per year
Job Level
Senior
About the role
- Provide comprehensive technical pre-sales support for Customer Experience opportunities
- Collaborate with CDW partners to design and present tailored Customer Experience solutions
- Participate in sales campaigns, customer events, and generate Bills of Materials (BOM) and Statements of Work (SOW)
- Convey CDW’s value, experience, and capabilities to customers
- Support Field Solution Architects and assist in new hire onboarding
Requirements
- Bachelor’s degree or equivalent experience
- At least seven years in technical pre-sales or technical architecting
- Extensive experience selling Contact Center solutions and professional services
- In-depth knowledge of ACD and IVR systems
- Specialized expertise in Cisco Contact Center platforms and related ISVs
- Familiarity with Webex and competitive products
- Hands-on experience integrating Cisco Webex Contact Center with CRM platforms (e.g., Salesforce, Microsoft Dynamics)
- Proficiency in using Webex Contact Center analytics tools
- Knowledge of security protocols and regulatory compliance requirements relevant to contact centers
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical pre-salestechnical architectingContact Center solutionsACD systemsIVR systemsCisco Contact Center platformsWebexCRM integrationWebex Contact Center analyticssecurity protocols
Soft skills
collaborationcommunicationcustomer engagementpresentation skillsonboarding support
Certifications
Bachelor’s degree
