Customer Success Associate, Disclosure Services
CDP
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Salary
💰 £27,265 - £34,082 per year
About the role
- Assist in the creation of content for webinars, events, and customer calls.
- Develop and format presentations, reports, and other materials using PowerPoint and Excel.
- Support the team with the preparation of materials for customer presentations and internal updates.
- Contribute to the creation of Disclosure Services deliverables and tools.
- Support the tracking and management of key team metrics and performance data at a regional level.
- Contribute to the maintenance and updating of team databases and data records.
- Assist Account Managers through data tools and visualizations to support customer engagement.
- Respond to external queries directed to the team inbox, providing timely and accurate information and ensuring efficient handling of inquiries.
- Support Account Managers with member requests and operational tasks.
- Catalogue, maintain, and update key support resources for Account Managers and discloser customers on a regular basis.
- Provide operational and administrative support to the Regional Head of Disclosure and the wider regional team.
- Support the implementation of process improvements and best practices within the region.
- Manage select Reporter Services accounts.
- Contribute to the planning and execution of working group initiatives aimed at supporting the global Disclosure Services team, working closely with the Global Customer Success Enablement Lead.
- Create standardized resources and processes, and identify opportunities to improve and streamline internal team processes.
- Provide ad-hoc support for other global projects as necessary.
Requirements
- Demonstrable interest in and basic understanding of the environmental impacts of corporations and supply chains.
- Strong interest in using and maintaining data.
- Project coordination or organizational abilities, including desire to improve and streamline processes.
- Attentive to details, with strong organizational and time management skills.
- Quick learner and highly adaptable and proactive in a dynamic work environment.
- Excellent PowerPoint and Excel skills.
- Experience using PowerBI is preferred.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementproject coordinationprocess improvementpresentation developmentreport formattingdata visualizationtime managementattention to detailenvironmental impact analysiscustomer engagement
Soft skills
organizational abilitiesadaptabilityproactivitywritten communicationverbal communicationindependencecollaborationquick learningteam supportcustomer service