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Client Services Representative

• Reporting to the Director of Client Engagement, the Senior Client Services and Onboarding Manager will own a diverse portfolio of active and onboarding client stations and will be responsible for ensuring the success of the direct marketing programs and campaigns which drive the fundraising efforts of each station.
• Work closely with internal resources at CDP and external partners as necessary to ensure that the appropriate solutions are executed on behalf of the client stations.
• Build strong relationship with all client contacts, acting as the primary liaison with both executive and frontline staff.
• Own all special projects and customized client requests, working with internal CDP teams to scope and implement if applicable.
• Participate in yearly budgeting development process and present completed budget (and subsequent reforecast if needed) to client in partnership with the CDP Finance team.
• Collaborate with internal Business Intelligence and Analytics team relative to standardized and customized reports as well as automated process to ensure efficacy of data being reported.
• Champion the year-end analysis activities, from preparation through client presentation.

Senior Client Services & Onboarding Manager