CDM Smith

Inside Sales, Support

CDM Smith

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $75,000 - $95,000 per year

About the role

  • Process priority inside‑sales transactions for customers generating under $50,000 in annual sales, ensuring speed, accuracy, and customer satisfaction.
  • Qualify inbound leads and convert them into viable sales opportunities.
  • Route qualified opportunities to the appropriate sales executives for continued development and closure.
  • Partner with the Distribution Manager and channel partners to coordinate trials for new customer leads and prospects.
  • Maintain accurate and up‑to‑date customer interaction records, sales activities, and transactions in CRM systems.
  • Work cross‑functionally with logistics, finance, and customer service to ensure timely deliveries and resolution of customer issues.
  • Prepare and distribute sales performance metrics, forecasts, and reporting dashboards.
  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Support lead generation and qualification efforts through research and outbound outreach.
  • Maintain product catalogs, pricing sheets, and promotional materials.
  • Monitor inventory levels and collaborate with supply chain teams to meet customer demand.
  • Provide administrative support for sales meetings, presentations, and internal or external events.

Requirements

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Minimum 2 years of experience in sales support, customer service, or administrative roles.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and CRM platforms such as Salesforce or Microsoft Dynamics.
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities, with the capability to multitask and prioritize in a fast‑paced setting.
  • High attention to detail and strong problem‑solving skills.
Benefits
  • 401(k) plan
  • medical insurance
  • dental insurance
  • vision insurance
  • life insurance
  • disability insurance
  • paid time off
  • paid holidays
  • paid sick leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales supportcustomer serviceadministrative roleslead generationsales performance metricsforecastingproblem-solvingmultitaskingattention to detail
Soft Skills
communication skillsinterpersonal skillsorganizational abilities
Certifications
high school diplomaassociate degreebachelor's degree