Associate Account Development – Fixed Ops
CDK Global
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • United States
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Salary
💰 $70,000 per year
About the role
- Participate in discovery sessions to understand dealer business objectives, workflows, challenges, and priorities.
- Convert Fixed Ops operational knowledge into actionable solution requirements.
- Support sales cycles with solution design inputs, value articulation, and functional responses for RFPs.
- Represent the operational perspective in presales conversations as the Universal Fixed Ops SME.
- Partner with ADEs to advance opportunities through the sales cycle.
- Drive documentation, data collection, and internal coordination needed for presales and deal movement.
- Serve as a liaison between Sales, Product, Implementation, Support, and Sales Operations.
- Assist with presentations, pricing packages, proposals, and internal approval processes.
- Ensure customer expectations established during the sales process align with implementation delivery.
- Attend post-install and onboarding meetings to confirm that customer success criteria are achieved.
- Support issue escalation, clarification of requirements, and coordination with internal teams.
- Advocate for the dealer’s definition of success throughout rollout and adoption.
- Represent the operational perspective in post-sales conversations as the Universal Fixed Ops SME.
- Learn CDK processes, sales methodology, tools, organizational structure, and culture.
- Maintain clean documentation and SalesForce hygiene per established best practices.
- Build Fixed Ops industry knowledge and competitive intelligence.
- Develop toward becoming a quota-carrying ADE and progressing through our field sales career path.
- Gain experience participating in B2B conversations with dealership executives — including Fixed Ops Directors, General Managers, and C-suite leaders — building confidence and skills in senior-level communication.
Requirements
- 6+ months in a sales or customer-facing role
- Dealership Fixed Operations experience (Service Advisor, Service Manager, Fix Ops Leadership)
- Some college coursework or higher
- Extremely fast learner capable of succeeding in a fast-paced field environment
- Strong communication skills with the ability to speak confidently to dealership leaders
- Comfortable with digital solutions, workflow tools, and technology platforms
- Highly organized with excellent time management, prioritization, and follow-through
- Ability to collaborate with multiple internal teams and manage competing priorities
- Strong interest in pursuing a long-term B2B sales career
- Willingness to relocate for future advancement (if required)
- Ability to travel ~75% across the U.S., including overnight trips
- Comfortable navigating airports, travel logistics, and dealership environments.
- Frequent movement, communication, and document review
Benefits
- Medical, dental, and vision benefits
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales methodologysolution designdata collectiondocumentationRFP responsescustomer success criteriaB2B salesworkflow toolstime managementprioritization
Soft Skills
strong communicationorganizational skillscollaborationfast learnerconfidence in senior-level communicationability to manage competing prioritiesfollow-throughadvocacyliaison skillspresentation skills