CDK Global

Customer Success Manager – OEM, IS

CDK Global

full-time

Posted on:

Location Type: Office

Location: Pune • India

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About the role

  • Engages with Senior CSMs and Sales to define and identify success outcomes and KPIs from an OEM/ISV customer point of view for their assigned projects or initiatives
  • Works with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
  • Fields questions and direct clients to appropriate support resources
  • Maintains pre-established relationships with OEM/ISV management
  • Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor
  • Assesses risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
  • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization
  • Identifies opportunities, creating a plan for addressing training needs for OEM/ISV staff
  • Partners with Sales to become a key asset in helping grow the CDK business with the client
  • Successfully identifies and implements strategies for retaining “at risk” projects/initiatives
  • Develops a productive working relationship with Senior CSMs
  • Seeks and listens to feedback
  • Utilizes Totango to document valued-added conversations & engagements with ISV/OEM partners

Requirements

  • High school Diploma
  • Minimum 2 years of client services, marketing or sales experience
  • B2B or outside sales or account management in a similar industry
  • Ability to work and influence across all levels of the OEM/ISV
  • Knowledge of Managed Data Services or API Services and familiarity with automotive industry
  • Experience working in software development or with engineers and technical teams throughout the software development process
  • Experience as an engineer or data analyst is a plus
  • Experience with SalesForce
  • High sense of urgency
  • Strong communication skills with peers as well as clients, both oral as well as written
  • Ability to work as a team member with limited supervision
  • Ability to Travel up to 15%
Benefits
  • Employee benefits like health insurance
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
client servicesmarketingsalesaccount managementManaged Data ServicesAPI Servicessoftware developmentdata analysis
Soft skills
communication skillsteamworkinfluencerelationship buildingfeedback seekingrisk assessmenttraining needs identificationstrategic planning
Certifications
High school diploma