Customer Success Representative
CCI Systems
full-time
Posted on:
Location Type: Office
Location: Iron Mountain • Missouri • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for an assigned module of existing customers.
- Build strong, trust-based relationships with customer stakeholders at multiple levels.
- Conduct regular business reviews to assess performance, identify risks, and align on future needs.
- Monitor customer health indicators and intervene proactively to prevent churn.
- Ensure customers fully understand and utilize the services and solutions they have purchased.
- Coordinate and collaborate with authorized agents and partners, where applicable, in support of customers and revenue growth.
- Contribute to the creation and evolution of tools, templates, and enablement playbooks.
- Develop and execute account growth strategies to expand revenue within the existing customer base.
- Identify and sell incremental services, upgrades, and complementary solutions.
- Partner with internal teams to scope, price, and deliver expansion opportunities.
- Track and forecast revenue growth within assigned accounts.
- Segment and prioritize customers based on revenue, growth potential, and strategic importance.
- Maintain accurate account plans, renewal calendars, and customer roadmaps.
- Use data and insights to guide customer engagement strategies.
- Own the renewal process for assigned customers, ensuring timely and successful contract execution, working in coordination with our renewal specialists.
- Reduce churn by ensuring renewals are completed well ahead of expiration.
- Address customer concerns, negotiate terms, and coordinate internal approvals as needed.
- Document customer interactions, activities, and opportunities in CRM and internal systems.
- Advocate for customer needs internally, ensuring issues are resolved quickly and effectively.
- Collaborate with product, engineering, and support teams to improve customer experience.
- Establish scalable processes, playbooks, and performance standards.
- Foster a culture of accountability, continuous improvement, and customer‑centricity.
Requirements
- 2+ years of experience in Customer Success, Account Management, or related customer facing roles.
- Proven track record of managing recurring revenue, renewals, and account growth.
- Strong commercial acumen with the ability to identify and close expansion opportunities.
- Excellent communication, relationship building, and negotiation skills.
- Ability to manage multiple priorities and customer segments simultaneously.
- Experience leading or mentoring teams is a plus (or a demonstrated desire to grow into leadership).
- Familiarity with CRM tools, customer health metrics, and account planning frameworks.
Benefits
- 10-15% travel nationwide is required.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementrecurring revenue managementrenewals managementaccount growth strategiesnegotiationdata analysiscustomer health metricsaccount planning frameworks
Soft skills
communicationrelationship buildingcommercial acumenprioritizationleadershipmentoringcollaborationcustomer-centricityproblem-solving