CCI Systems

Account Manager

• Drive business initiatives and develop go-to-market strategies and solutions to ensure business growth within defined target segments.
• Act as customer relations manager and drive sales to meet budget expectations.
• Consult with facility managers and infrastructure teams to sell direct-to-owner services and ongoing maintenance programs for relevant CCI services.
• Leverage successful project delivery to secure Agreements across multiple regions.
• Monitor markets in order to be able to engage with general contractors (GCs) before RFQ releases.
• Work with customer base and operations to identify “next services” for market segment.
• Develop and maintain consistent prospects and customer communications.
• Ensure customer expectations are exceeded through superior service delivery.
• Address operational issues professionally and promptly.
• Work with customer accounts and internal teams to formulate revenue growth strategies.
• Coordinate responses to applicable RFPs with bids team.
• Effectively communicate the value proposition through proposals and presentations.
• Maintain a complete understanding of all CCI services, along with customer process and system requirements that CCI must comply with.
• Regularly maintain CCI’s CRM platform.
• Collaborate with operations to develop competitive pricing strategies.
• Achieve financial goals while operating within forecasted budgets.
• Promote company image through ethical business practices and superior service quality.
• Perform other duties as assigned by management.

Strategic Account Manager – Data Center

Full-stack Engineer

• Develop, document, and maintain internally developed web applications, integrations, and processes.
• Participate in application design and architecture.
• Understand business requirements and establish root cause to ensure proposed solutions efficiently solve the problem.
• Ensure all delivered code meets quality, security, and performance standards.
• Provide support for the software you and the team develop through creation and refinement of developer, team, support personnel, and end-user documentation.
• Collaborate with support personnel to triage issues and provide end-user support of team generated software.
• Advocate for and enforce peer delivered code meets quality, security, and performance standards through code review/testing in accordance with team standards.
• Work closely with other IT Development and IT Operations teams to provide sophisticated cross-system functionality.
• Work closely with IT operations to ensure reliable application deployment and operation.
• Actively engage in agile/kanban/iterative development methodology.
• Participate and lead requirement gathering processes.
• Participate in, lead and initiate team, department, and business process improvement.
• Participate in and lead preparation and execution of all scheduled and ad-hoc deployment and break-fixes.
• Openly communicate with other team members and management on best practices, issues, new requirements, and architecture.
• Advocate for and enforce peer behavior relating to confidentiality of company information.
• Build on your personal knowledge base through continued education and training, document and share your knowledge with the team.
• Ensure confidentiality of company information.
• Other duties as assigned by management.

Software Developer

Support Engineer

• Achieve and maintain technical familiarity with all Guide Star Customer SOWs, networks, and technical infrastructure.
• Monitor, troubleshoot, and support internal and customer networks, servers, applications, endpoints, and virtual infrastructure.
• Monitor ticketing application for tickets assigned to various internal and customer-based ticket queues; triage, and process tickets based on priority and SLA.
• Create and manage vendor support cases on customer behalf.
• Utilize and understand customer security applications ensuring strong cyber security support for all customer devices.
• Install, upgrade, test, or configure workstations, peripheral equipment, and software to support customer needs.
• Maintain inventory and monitor health of managed equipment and software, with remote management software.
• Assist with onboarding of new customers and employees.
• Maintain departmental knowledge resources.
• Provide weekly/monthly reporting on trends and activities, if requested.
• Maintain documentation and perform proactive maintenance on customer networks.
• Ensure confidentiality of company and customer information.

Technical Support Specialist I – Part Time

Mechanical Engineer

• Design site plans for OSP (Outside Plant) fiber and coaxial cable routes.
• Understand survey field notes and sketches to create new or update existing designs using various software platforms.
• Organize and maintain revisions of project drawings.
• Generation of bills of materials, splice sheets, and other supporting documentation for design.
• Complete assigned work while maintaining an elevated level of quality, accuracy, and efficiency.
• Work with project managers, design engineers, and QC team to meet deadlines.
• Focus on productivity and accuracy of designs in a high production environment.
• Adherence to customer specifications.
• Complete assigned work while maintaining a high level of quality, accuracy, and efficiency.

Design Engineer

Project Manager

• Overseeing all aspects of assigned field projects from initiation through completion.
• Serves as the primary point of contact for customers and field teams.
• Ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Drives financial performance, maintains schedule and SLA adherence, ensures timely invoicing, and promotes customer satisfaction.
• Proactively identifies and communicates potential sales opportunities to the Sales team.
• Ensure all field personnel consistently follow established safety practices and protocols to maintain a safe working environment.
• Confirm that all in-house employees and subcontractors fully understand job specifications, scope, and customer expectations.
• Develop, coordinate, and assign daily and weekly work activities to drive timely progress and successful project completion.
• Monitor field work quality and compliance to ensure alignment with job specifications, standards, and contractual requirements.
• Maintain high levels of customer satisfaction by attending customer meetings and providing regular status updates as required.
• Oversee and manage all fielding and permitting requirements to ensure regulatory and project compliance.
• Participate in scheduled conference calls to document, track, and resolve quality issues; escalate concerns as necessary to appropriate stakeholders.
• Meet regularly with key internal personnel to ensure effective two-way communication and alignment with project goals and objectives.
• Oversee and implement corrective actions related to project performance or personnel issues to meet cost targets, schedules, and customer expectations.
• Hire, manage, and onboard in-house employees and subcontractors as required by project workload.
• Conduct performance reviews for direct reports and establish goals that promote continuous development and high performance.
• Coach, train, and develop direct reports; review, approve, and submit weekly timesheets.
• Promote and represent the company image by exercising sound, ethical business practices with employees, customers, and the public, ensuring service quality meets or exceeds expectations.
• Perform additional duties and responsibilities as assigned.

Strategic Account Manager – Data Center

Software Developer

Technical Support Specialist I – Part Time

Design Engineer

Field Project Manager