CCI Systems

Project Manager

• Liaison between cities and jurisdictions, and build meaningful, long-term relationships in various markets.
• Guide teams and participate with research and prepare documentation for required permits, right of ways, easements, and land use for telecom projects.
• Create and maintain reports, while tracking progress of multiple projects – for complying with conditions of approvals from municipalities for meeting customer delivery deadlines.
• Obtain all necessary permitting / zoning approval from Federal, State, and local agencies - Inform other internal functional groups about requirements and regulations of government entities and municipalities to assist with compliance with general conditions of approvals at permit and construction stages of the project, and to meet project timelines.
• Oversees the preparation and submission of permit packages for permit applications adhering to strict standards and regulations.
• Monitor staffing needs in the project group along with maintaining staffing projections.
• Ensure that a Scope of Work is in place for all their projects.
• Create and adhere to revenue, gross profit, accounts receivable, and staffing forecasts.
• Act as the liaison between customers and the internal operations of the project group. This is to ensure that customer’s expectations are met and maintain goodwill for future business.
• Execute project implementation/startup and continuous production management.
• Monitor projects to improve the quality of the work and to reduce the time and cost of project throughput.
• Create and promote the company image through exercising sound and ethical business practices as related to employees, the public and customers. This includes ensuring that service and quality provided to customers is superior to that of our competition.
• Meet regularly with key personnel to ensure that information flows in both directions and to ensure that stated goals and objectives are met.
• Implement corrective actions, as appropriate, on any project to meet cost targets, and completion schedules.
• Ensures subordinates’ abilities are adequate for their responsibilities and develops training and cross training for ongoing skill development.
• Assist personnel with interpreting customer drawings, project documentation, and technical specifications.
• Conducts performance reviews for all direct reports. Does follow up on reviews with substandard grading. Create an environment in which the rating of an average employee is continually challenged. Create goals for employee during review and have mid-year follow up on said goals.
• Complete invoicing within Service Level Agreements including follow up on unpaid invoices. Make sure purchase orders are in place prior to work startup. Perform other related duties as assigned by their supervisor.

Permitting Project Manager

Customer Success Manager

• Serve as the primary point of contact for an assigned module of existing customers.
• Build strong, trust-based relationships with customer stakeholders at multiple levels.
• Conduct regular business reviews to assess performance, identify risks, and align on future needs.
• Monitor customer health indicators and intervene proactively to prevent churn.
• Ensure customers fully understand and utilize the services and solutions they have purchased.
• Coordinate and collaborate with authorized agents and partners, where applicable, in support of customers and revenue growth.
• Contribute to the creation and evolution of tools, templates, and enablement playbooks.
• Develop and execute account growth strategies to expand revenue within the existing customer base.
• Identify and sell incremental services, upgrades, and complementary solutions.
• Partner with internal teams to scope, price, and deliver expansion opportunities.
• Track and forecast revenue growth within assigned accounts.
• Segment and prioritize customers based on revenue, growth potential, and strategic importance.
• Maintain accurate account plans, renewal calendars, and customer roadmaps.
• Use data and insights to guide customer engagement strategies.
• Own the renewal process for assigned customers, ensuring timely and successful contract execution, working in coordination with our renewal specialists.
• Reduce churn by ensuring renewals are completed well ahead of expiration.
• Address customer concerns, negotiate terms, and coordinate internal approvals as needed.
• Document customer interactions, activities, and opportunities in CRM and internal systems.
• Advocate for customer needs internally, ensuring issues are resolved quickly and effectively.
• Collaborate with product, engineering, and support teams to improve customer experience.
• Establish scalable processes, playbooks, and performance standards.
• Foster a culture of accountability, continuous improvement, and customer‑centricity.

Customer Success Representative

• Coordination with Senior Operations Manager to ensure adequate resources (staffing, equipment, and vehicles) are available to meet the needs of customers.
• Coordination with customers to determine overall project scope and ensure that expected timelines are met.
• Assess incoming fiber projects to outline detailed work plan and determine necessary resources (labor, materials, and equipment).
• Maintain and monitor project schedule including work assignment to CCI Foreman, Fiber Splicers, and Subcontractors to ensure timely completion.
• Coordination with CCI Foreman, Fiber Splicers, and Subcontractors to ensure understanding of assigned tasks and related deadlines.
• Provide regular updates regarding project status, timelines, and other key metrics of projects to both customers and management team.
• Provide general facilitation and oversight of Subcontractors.
• Provide QC support for customer deliverables.
• Perform other related duties as assigned by management.

Permitting Project Manager

Customer Success Representative

Field Project Manager – Fiber Services