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CCI Systems

Technical Support Specialist I – Part Time

CCI Systems

Technical Support Specialist for Guide Star providing IT support. Involved in troubleshooting and maintaining customer networks and systems.

Posted 5/2/2026part-timeJanesville • Missouri, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Cyber SecurityDNSSwitchingTCP/IPVoIP

About the role

Key responsibilities & impact
  • Achieve and maintain technical familiarity with all Guide Star Customer SOWs, networks, and technical infrastructure.
  • Monitor, troubleshoot, and support internal and customer networks, servers, applications, endpoints, and virtual infrastructure.
  • Monitor ticketing application for tickets assigned to various internal and customer-based ticket queues; triage, and process tickets based on priority and SLA.
  • Create and manage vendor support cases on customer behalf.
  • Utilize and understand customer security applications ensuring strong cyber security support for all customer devices.
  • Install, upgrade, test, or configure workstations, peripheral equipment, and software to support customer needs.
  • Maintain inventory and monitor health of managed equipment and software, with remote management software.
  • Assist with onboarding of new customers and employees.
  • Maintain departmental knowledge resources.
  • Provide weekly/monthly reporting on trends and activities, if requested.
  • Maintain documentation and perform proactive maintenance on customer networks.
  • Ensure confidentiality of company and customer information.

Requirements

What you’ll need
  • Associate degree in an IT related field preferred.
  • Prior experience in a network or IT support role required.
  • Basic understanding of TCP/IP, subnetting, and the OSI network model required.
  • Basic knowledge of Wi-Fi functionality, VoIP MTA, eMTA and VoIP Support required.
  • Experience with service provider networking (routing, switching, optical transport, etc.).
  • Experience with Service Provider or large Enterprise Networks and WAN.
  • Experience in troubleshooting of Access platforms: FTTH, DSL, DOCSIS, Cell Backhaul, and Carrier Ethernet.
  • Knowledge and troubleshooting of Internet technologies: IPv4, IPv6, DNS, DHCP, SIP and MGCP VoIP, BGP, OSPF, GRE, IPSEC, VRF, RADIUS, TACACS.
  • Knowledge of CMTS, FTTH, and DSL access technologies and troubleshooting.
  • Understanding of Video product delivery, including cable television, satellite television and IPTV.
  • Proficiency with VOIP Telephony.
  • CCNA, NET+, or equivalent associate-level industry certifications.
  • Capable of basic troubleshooting steps.
  • Basic knowledge of support software tools.
  • Proficient with Microsoft Office Suite

Benefits

Comp & perks
  • Health insurance
  • Paid time off
  • Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
TCP/IPsubnettingOSI network modelWi-Fi functionalityVoIP MTAVoIP Supportroutingswitchingoptical transporttroubleshooting
Soft Skills
troubleshootingcommunicationorganizationreportingconfidentiality
Certifications
CCNANET+