Credentialing Associate, Customer Service
CCI Inc
full-time
Posted on:
Location Type: Remote
Location: Colorado • Idaho • United States
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Salary
💰 $19 - $25 per hour
About the role
- Supports CCI candidates and certificants by answering inbound calls and emails
- Takes the necessary action to achieve customer satisfaction
- Provides courteous, professional support in a manner that consistently meets or exceeds customers’ expectations
- Processes product orders, payment information, credit card transactions, and quality control procedures
- Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs
- Assists with the review of candidate applications for eligibility and completeness, and contacts customers when necessary to complete the application process
- Assists with audit processes
- Answers questions concerning all aspects of the certification/recertification process
- Provides backup fulfillment duties
- Coordinates data transmission between CCI and the testing agency (e.g., appointment scheduling updates)
- Initiates and maintains a consultative/collegial relationship with peers, staff, volunteers, and other business entities
- Participates in orientation of new staff members
- Performs other duties as assigned
Requirements
- Minimum of two (2+) years’ working experience in a customer service-related position
- Associate degree preferred but not required
- Excellent written and verbal communication skills with the ability to explain technical details to non-tech savvy customers
- Strong analytic, problem solving, and research skills to sufficiently address issues even if the solutions aren’t immediately obvious
- Consistent availability during CCI’s high volume contact season (mid-December to February)
- Self-motivated, with prompt and responsive communication, especially within the credentialing team
- Comfortable with both virtual and in-person work settings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunication skillsanalytical skillsproblem solvingresearch skillsself-motivatedresponsive communicationcourteous supportprofessional supportteam collaboration