CCI Inc

Customer Support

• Supports CCI candidates and certificants by answering inbound calls and emails
• Takes the necessary action to achieve customer satisfaction
• Provides courteous, professional support in a manner that consistently meets or exceeds customers’ expectations
• Processes product orders, payment information, credit card transactions, and quality control procedures
• Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs
• Assists with the review of candidate applications for eligibility and completeness, and contacts customers when necessary to complete the application process
• Assists with audit processes
• Answers questions concerning all aspects of the certification/recertification process
• Provides backup fulfillment duties
• Coordinates data transmission between CCI and the testing agency (e.g., appointment scheduling updates)
• Initiates and maintains a consultative/collegial relationship with peers, staff, volunteers, and other business entities
• Participates in orientation of new staff members
• Performs other duties as assigned

Credentialing Associate, Customer Service