Credentialing Associate – Customer Service

CCI Inc

Credentialing Associate serving as customer service representative for CCI. Supporting customers through inbound calls and emails while performing various administrative tasks.

Posted 6/17/2026full-timeRemote • Colorado, Idaho, Minnesota, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $27 per hourWebsite

About the role

Key responsibilities & impact

Supports CCI candidates and certificants by answering inbound calls and emails.
Takes the necessary action to achieve customer satisfaction.
Provides courteous, professional support in a manner that consistently meets or exceeds customers’ expectations.
Processes product orders, payment information, credit card transactions, and quality control procedures.
Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs.
Assists with the review of candidate applications for eligibility and completeness, and contacts customers when necessary to complete the application process.
Assists with audit processes.
Answers questions concerning all aspects of the certification/recertification process.
Provides backup fulfillment duties.
Coordinates data transmission between CCI and the testing agency (e.g., appointment scheduling updates).
Initiates and maintains a consultative/collegial relationship with peers, staff, volunteers, and other business entities.
Participates in orientation of new staff members.
Performs other duties as assigned.

Requirements

What you’ll need

Minimum of two (2+) years’ working experience in a customer service-related position.
Associate degree preferred but not required.
Excellent written and verbal communication skills with the ability to explain technical details to non-tech savvy customers.
Strong analytic, problem solving, and research skills to sufficiently address issues even if the solutions aren’t immediately obvious.
Consistent availability during CCI’s high volume contact season (mid-December to February).
Self-motivated, with prompt and responsive communication, especially within the credentialing team.
Comfortable with both virtual and in-person work settings.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account CCI Inc Website LinkedIn All Job Openings 51 - 200 employees Since 2004, CCI Inc. has provided services to the North American oil and gas and municipal infrastructure industries and specializes in designing, building and maintaining sound trenchless crossings – typically the highest risk part of a crossings project. The company has had 100% success, for 10 years straight, of ensuring crossings are sound by taking a “360-degree” approach to every project. CCI’s multi-disciplinary team focusing on design, construction, environmental and regulatory includes: engineers, geologists, geotechnical specialists, construction experts, foresters, biologists, project managers, writers, geomatics and GIS specialists. Visit http://ccisolutions.ca for more information.Proudly part of the CCI Group of Companies.Media Inquiries:info@ccisolutions.ca Credentialing Associate – Customer Service Job not on LinkedIn 🔥 1 minute ago ⛰️ Colorado, Idaho, +2 more states – Remote 💵 $19 - $27 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Supports CCI candidates and certificants by answering inbound calls and emails.
Takes the necessary action to achieve customer satisfaction.
Provides courteous, professional support in a manner that consistently meets or exceeds customers’ expectations.
Processes product orders, payment information, credit card transactions, and quality control procedures.
Updates records when changes occur and performs candidate registration entry and file maintenance within CCI’s various programs.
Assists with the review of candidate applications for eligibility and completeness, and contacts customers when necessary to complete the application process.
Assists with audit processes.
Answers questions concerning all aspects of the certification/recertification process.
Provides backup fulfillment duties.
Coordinates data transmission between CCI and the testing agency (e.g., appointment scheduling updates).
Initiates and maintains a consultative/collegial relationship with peers, staff, volunteers, and other business entities.
Participates in orientation of new staff members.
Performs other duties as assigned. 🎯 Requirements
Minimum of two (2+) years’ working experience in a customer service-related position.
Associate degree preferred but not required.
Excellent written and verbal communication skills with the ability to explain technical details to non-tech savvy customers.
Strong analytic, problem solving, and research skills to sufficiently address issues even if the solutions aren’t immediately obvious.
Consistent availability during CCI’s high volume contact season (mid-December to February).
Self-motivated, with prompt and responsive communication, especially within the credentialing team.
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Soft Skills

customer servicecommunication skillsanalytical skillsproblem solvingresearch skillsself-motivatedresponsive communicationcourteous supportprofessional supportteam collaboration