CBREX

Airline Customer Support, Italian

CBREX

full-time

Posted on:

Origin:  • 🇵🇹 Portugal

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Job Level

Mid-LevelSenior

About the role

  • Be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media.
  • Guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience.
  • Deliver professional, timely assistance via phone, email, chat, and social channels.
  • Support passengers with bookings, flight changes, and cancellations.
  • Clearly communicate policies on fares, baggage, and special services.
  • Provide information on check-in, boarding, and travel requirements.
  • Suggest routes, upgrades, and tailored travel solutions.
  • Collaborate with internal teams to resolve complex cases.
  • Keep accurate records of customer interactions and solutions.
  • Stay up to date with airline policies, promotions, and industry regulations.
  • Participate in regular training to sharpen skills and advance in the role.

Requirements

  • Italian fluency (C2 level)
  • English fluency (B2 level)
  • EU citizenship or Portuguese Residency Card
  • 0–1 year of experience in customer support
  • Strong communication, analytical, and interpersonal skills
  • Eagerness to learn and develop