French Customer Support
CBREX
Airline Customer Support, Italian
CBREX
full-time
Posted on:
Location: 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Be the first point of contact for travelers managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media
- Guide customers through booking options, explain fares and baggage rules, ensure a seamless travel experience
- Deliver professional, timely assistance via phone, email, chat, and social channels
- Support passengers with bookings, flight changes, and cancellations
- Clearly communicate policies on fares, baggage, and special services
- Provide information on check-in, boarding, and travel requirements
- Suggest routes, upgrades, and tailored travel solutions
- Collaborate with internal teams to resolve complex cases
- Keep accurate records of customer interactions and solutions
- Stay up to date with airline policies, promotions, and industry regulations
- Participate in regular training to sharpen skills and advance in the role
Requirements
- Italian fluency (C2 level)
- English fluency (B2 level)
- EU citizenship or Portuguese Residency Card
- 0–1 year of experience in customer support
- Strong communication, analytical, and interpersonal skills
- Eagerness to learn and develop
