Customer Support

• Be the first point of contact for travelers managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media
• Guide customers through booking options, explain fares and baggage rules, ensure a seamless travel experience
• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Airline Customer Support, Italian

Job Level

About the role

Requirements