Monitor and resolve tickets from both the network and security queues
Troubleshoot network connectivity issues including firewalls, routers, switches, and wireless access points
Perform software and code upgrades on network and firewall devices
Review and maintain firewall policies and rulesets
Replace and validate network and firewall hardware as needed
Assist with maintaining high availability across all critical systems

Requirements

1–2 years of experience in networking or network operations/support
Strong troubleshooting, communication, and customer service skills
Network support experience with routing, switching, and wireless technologies required
Familiarity with firewall administration
Working knowledge of ACLs and general network troubleshooting
Scripting experience (Python) is a plus
Certifications such as CCNA (strong plus), Network+, Security+, or PCCET is a plus

Benefits

Fair and competitive salary and incentive compensation packages with an upside for overachievement
Generous paid time off, including vacation, personal days, sick days and annual community service days
Flexible, hybrid work environment
Health, dental and vision benefits, including access to telemedicine and mental health services
2:1 401(k) match, up to 8% match immediately upon hire
Discounted Employee Stock Purchase Plan
Tax Savings Accounts for health, dependent and transportation
Employee referral bonus program
Volunteer opportunities to help you give back to your communities
Complimentary lunch, snacks and coffee in any Cboe office
Paid Tuition assistance and education opportunities
Generous charitable giving company match
Paid parental leave and fertility benefits
On-site gyms and discounts to other fitness centers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

network troubleshootingroutingswitchingwireless technologiesfirewall administrationACLsscriptingPythonsoftware upgradescode upgrades

troubleshootingcommunicationcustomer service

CCNANetwork+Security+PCCET