Cayuse Holdings

Customer Support

• Provides advanced technical, operational, and end‑user training support for personal computer workstations and associated software, both remotely (phone, remote tools) and on‑site.
• Installs, configures, and tests desktop and laptop computers, printers, and related peripheral devices to ensure proper functionality and compliance with organizational standards.
• Configures operating systems, user profiles, and system settings, and installs commercial off‑the‑shelf (COTS) and other authorized application software to meet user and mission requirements.
• Troubleshoots and resolves incidents involving printers, computers, and peripheral equipment, performing detailed hardware and software diagnostics to identify root causes.
• Coordinates and tracks hardware repairs and replacement activities with vendors, maintenance providers, and internal stakeholders to restore services within required timeframes.
• Resolves computer system and connectivity issues, including coordinating with users, network administrators, and other local area network (LAN) components to restore and optimize system operations.
• Participates in the assessment and evaluation of system configurations, software deployments, and workstation standards, providing recommendations for improvements to performance, reliability, and user experience.
• Other duties as assigned.

Computer User Support Specialist

Systems Engineer

• Elicit, capture, and refine business and functional requirements from stakeholders using interviews, workshops, document analysis, and existing system review.
• Translate business needs into clear, concise, and testable requirements (business, functional, and non-functional).
• Develop and maintain requirements documentation, including business requirements documents (BRDs), functional requirements documents (FRDs), user stories, and use cases.
• Assist in maintaining requirements traceability from initial capture through design, testing, and implementation.
• Analyze existing systems, workflows, and data flows to identify gaps, inefficiencies, and opportunities for improvement.
• Develop process models, use case diagrams, and basic data flow diagrams to support system design and stakeholder understanding.
• Participate in solution analysis and alternatives evaluations, documenting pros/cons with respect to requirements, constraints, and risks.
• Collaborate with developers, architects, and database administrators to clarify requirements and support solution design.
• Assist in the preparation of system specifications, configuration documents, and interface control documents under supervision of senior staff.
• Support configuration and parameterization of COTS/GOTS solutions where applicable, following established standards and procedures.
• Support test planning by developing test conditions and detailed test cases based on requirements and design artifacts.
• Execute functional and regression tests, document results, and log defects; assist in defect triage and retesting.
• Verify that delivered functionality meets documented requirements and quality standards prior to user acceptance.
• Assist in the development of user guides, quick reference cards, and training materials.
• Support user acceptance testing (UAT) activities, including coordinating sessions, capturing feedback, and tracking issues.
• Provide Tier 2 functional support, helping end users understand system capabilities and basic troubleshooting steps.
• Contribute to project documentation including status reports, meeting minutes, action item logs, and risk/issue logs.
• Participate in Agile ceremonies (e.g., stand-ups, backlog refinement, sprint reviews/retrospectives) or traditional project meetings, as applicable.
• Adhere to client and corporate SDLC, configuration management, and documentation standards.
• Other duties as assigned.

Systems Analyst

Technical Project Manager

• End-to-End Project Management
• Manage multiple concurrent software development and O&M projects within defined scope, budget, and schedule, following the DS/CTO Project Management methodology and client SDLC standards.
• Plan, initiate, and oversee project execution, monitoring, and closure activities, including detailed project schedules, milestones, resource plans, and financial tracking.
• Ensure appropriate application of Agile practices (e.g., Scrum, Kanban, SAFe or hybrid approaches) while aligning with customer governance, documentation, and stage gate requirements.
• Microsoft-Based and Cloud-Focused Delivery
• Lead projects focused on Microsoft-based custom software applications (e.g., .NET, C#, SQL Server, SharePoint, Power Platform) and coordinate with technical leads on architecture, design, development, testing, and deployment.
• Manage projects involving migration of on-premises applications to Microsoft Azure, coordinating with infrastructure, security, and operations teams to ensure secure, compliant cloud adoption and smooth cutover.
• Portfolio / Program Management Support
• Support program-level planning and coordination for a high volume of projects, ensuring alignment with enterprise priorities and mission needs.
• Coordinate dependencies, shared resources, and cross-project risks and issues across multiple software initiatives in the operational environment.
• Leadership-Championed Special Projects
• Manage leadership-initiated special projects, including enterprise-level software upgrades, consolidations, and IT solution initiatives.
• Conduct discovery, feasibility assessments, and options analyses to identify and refine IT solutions that address enterprise business needs.
• Analysis, Reporting, and Performance Management
• Provide critical information and decision support to Senior Management, including data collection, discovery, gap analysis, cost impact analysis, and process improvement recommendations across multiple projects.
• Develop and track key performance indicators (KPIs), metrics, and dashboards; support quarterly and ad hoc performance reviews and reporting.
• Prepare clear, concise, and executive-ready status reports, briefings, and presentations for government stakeholders and internal leadership.
• Risk, Issue, and Change Management
• Identify, manage, and monitor project risks and issues, maintaining robust risk registers and action plans.
• Develop and execute risk mitigation strategies, contingency plans, and corrective actions, escalating issues to the government and program leadership as appropriate.
• Manage project change control processes, including impact analysis for scope, schedule, and budget changes, and ensure proper approvals and documentation.
• Security, Compliance, and ATO Support
• Assist in the planning and execution of Security Authorization and Assessment (A&A) activities and support application of the Risk Management Framework (RMF) across assigned projects.
• Manage large efforts through the A&A process at DS and coordinate with information system security officers (ISSOs), security engineers, and other stakeholders.
• Enable project integration with other Project Managers whose software development efforts require an Authority to Operate (ATO), ensuring alignment of schedules, documentation, and security controls.
• Team Leadership and Stakeholder Collaboration
• Provide guidance, leadership, and direction to multiple cross-functional teams (developers, testers, business analysts, security, operations) to ensure a common understanding of goals, priorities, and quality expectations.
• Foster a collaborative, transparent, and accountable team culture and facilitate Agile ceremonies (e.g., sprint planning, stand-ups, retrospectives) as needed.
• Collaborate with intra- and inter-department resources and stakeholders, facilitating discussions, workshops, and working sessions to drive decisions and progress for key mission initiatives.
• Serve as a primary point of contact for government stakeholders, effectively managing expectations, addressing concerns, and ensuring high levels of customer satisfaction.

QA Engineer

• Support a modern application product team by providing both testing leadership and business analysis coverage to ensure successful delivery of the Minimum Viable Product (MVP) scope.
• Perform end-to-end functional, integration, regression, and User Acceptance Testing (UAT).
• Support requirements refinement, backlog grooming, and user engagement activities in close coordination with the Product Owner and existing Business Analyst.
• Foster technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Senior Tester Business Analyst

IT Support

• Provide first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues
• Respond to service requests and incidents via phone, email, ticketing system, and in person
• Ensure timely resolution in accordance with established service-level agreements
• Meet daily IT operational requirements of approximately 1400 users
• Deliver operational computers to end users within the same day 90% of the time
• Provide effective management of validated IT hardware and software requests
• Resolve verified customer complaints within 2 business days of receipt
• Install and test software capabilities prior to releasing computers to end users.

Helpdesk Technician

• Organize, train, manage, and lead a team of Field Office Technicians to ensure successful execution of wellness checks.
• Oversee the deployment of technicians to perform IT infrastructure and end-user device wellness checks at field offices/locations.
• Support field offices/locations where and when needed.
• Other duties as assigned.

Senior Computer User Support Specialist

Analyst

• Vulnerability Remediation Coordination
• Review, triage, and manage vulnerability remediation assignments within the ServiceNow IT Remediation Workspace.
• Coordinate remediation efforts for vulnerabilities that cannot be addressed through normal patch cycles.
• Serve as the central point of coordination between Server Operations, Cyber Security Operations Center (CSOC), and other impacted teams.
• Track remediation status, dependencies, risks, and outstanding actions to ensure vulnerabilities progress to timely closure.
• Document remediation plans, implementation steps, test and validation outcomes, and rollback plans accurately and completely within ServiceNow.
• Prepare and submit Normal and Standard Change Requests for vulnerability remediation activities.
• Present vulnerability remediation changes to the Change Advisory Board (CAB).
• Coordinate vulnerability remediation activities across: Windows Server environments, Linux Server environments (RHEL), Citrix server platforms.

Vulnerability Remediation Analyst

Security Engineer

• Provide access control and facility security for NAS Fallon Centroid and Fleet Tactical Training Range facilities
• Carries out instructions primarily oriented toward ensuring that emergencies and security violations are readily discovered and reported to appropriate authority
• Monitors radio communications to maintain range access records
• May be required to operate handheld radio
• Observes vehicle traffic and validates facility entrance requirements
• Verifies visitor access and maintains visitor control log
• Issues visitor badges and verifies escort requirements as necessary
• Conducts regular perimeter and building checks
• Responsible for the safekeeping of facilities and equipment and the safeguarding of sensitive information
• Controls building access and performs physical security checks
• Restricts access to facilities to authorized personnel
• Maintains current access roster
• Maintains the log of all personnel entering or leaving the facilities
• Responsible for communications with Guard posts and roving patrols and for monitoring passive surveillance and alarms systems
• Develops and maintains emergency incident and response procedures
• Responsible for accident/incident reporting
• Issues badges to cleared contractor employees, Government employees, and to visitors who have a valid Visit Authorization Request (VAR) on file
• Visually checks all vehicles entering restricted areas for unauthorized items such as alcohol, cameras, firearms, etc.

Security Guard I

Administrative Assistant

• Provide comprehensive administrative and clerical support to ensure the efficient operation of the organization.
• Manage schedules, communications, and document handling while delivering excellent service.
• Proofread documents for accuracy and format.
• Prepare and format correspondence, reports, speeches, and notices for publication.
• Provides technical and administrative support to lab personnel in addition to secretarial duties.
• Type correspondence, reports, and technical papers including tables and charts.
• Make travel arrangements and coordinate meetings.

• Analyze business objectives, processes, and problems to identify opportunities for system automation and process improvement.
• Conduct cost/benefit analyses of alternative technical solutions, recommending approaches that balance functionality, risk, cost, and schedule.
• Engage with users and stakeholders to gather and document detailed requirements, including data input structures, data transformation rules, and reporting and dashboard needs.
• Write comprehensive functional and technical specifications describing user needs, system behavior, and required steps for system development or modification.
• Review existing system capabilities, configurations, and limitations to evaluate the feasibility and impact of proposed changes.
• Administer and optimize the Snowflake platform, including account configuration, warehouse management, database and schema design support, and resource monitoring.
• Design and implement role-based access control (RBAC) in Snowflake, ensuring alignment with enterprise data governance and identity and access management (IAM) policies.
• Configure and maintain SSO integrations (e.g., Okta, SailPoint) to provide secure, seamless access to Snowflake and related tools.
• Enable and manage Snowflake Cortex AI features, including AI functions, governance configurations, monitoring, and usage optimization.
• Design, manage, and maintain Snowflake roles, privileges, and user provisioning processes that align with enterprise IAM workflows and compliance requirements.
• Build, maintain, and troubleshoot data pipelines and transformations using DBT, ensuring data quality, reliability, and performance.
• Integrate Snowflake with Openflow (or similar workflow orchestration tools) to automate end-to-end data workflows and operational processes.
• Monitor and optimize warehouse performance, query execution, and resource consumption to ensure cost-efficient operations.
• Implement, maintain, and monitor security controls in Snowflake, including data encryption, masking, auditing, and access logging.
• Develop automation scripts and tooling to streamline provisioning, monitoring, maintenance, and operational tasks in the Snowflake environment.
• Collaborate closely with data engineers, data analysts, and AI teams to support data and analytics use cases, troubleshoot issues, and enable new capabilities.
• Support incident resolution, root cause analysis, and continuous improvement initiatives related to the data platform.
• Contribute to standards, best practices, and documentation for Snowflake administration, data governance, and platform operations.

Systems Analyst III

• Understands business objectives, operational problems, and strategic goals to translate them into technical requirements and solution designs.
• Analyzes user requirements, procedures, and existing problems to automate processing or improve existing computer systems.
• Confers with personnel across organizational units to: Analyze current operational procedures and identify pain points.
• Learn specific input and output requirements, including: Forms and formats of data input.
• Rules for how data is summarized and transformed.
• Formats and layouts for reports, dashboards, and other outputs.
• Writes detailed descriptions of user needs, functional requirements, program functions, and step-by-step processes required to develop or modify applications, data pipelines, and infrastructure components.
• Reviews computer system capabilities, technical specifications, and scheduling limitations to determine feasibility of requested programs or changes within existing environments.
• Performs cost/benefit and risk analyses of alternative solutions, including build vs. buy and on-prem vs. cloud-based approaches.
• Serves as a Senior DevOps Engineer with expertise in AI integration, Azure cloud platform, and Snowflake administration, responsible for building scalable and secure data and AI pipelines.
• Designs, implements, and manages CI/CD pipelines using Azure DevOps and Git to enable automated build, test, and deployment of applications, data pipelines, and infrastructure.
• Administers and optimizes Snowflake environments, including: Role-based access control (RBAC) and least-privilege security models. Performance tuning, query optimization, and virtual warehouse management. Capacity planning and cost optimization.
• Develops and maintains automation scripts and tools in Python for: Infrastructure provisioning and configuration. Data engineering workloads and ETL/ELT pipelines. Operational tasks, monitoring, and remediation.
• Designs and supports containerized workloads using Kubernetes (AKS preferred), including deployment strategies, scaling, and resiliency patterns.
• Builds and maintains secure, reliable data pipelines and ETL/ELT processes to move, transform, and integrate data across cloud platforms and services.
• Integrates AI/ML capabilities into data platforms and solutions, leveraging appropriate Azure and Snowflake features and services.
• Implements and manages monitoring, logging, and observability solutions using Azure Monitor, Log Analytics, and other relevant tools to provide: Centralized logging and traceability. Proactive alerting and incident detection. Security monitoring using audit logs and metrics.
• Ensures strong security, governance, and compliance through: Implementation of RBAC and least-privilege access. Configuration of policies, standards, and guardrails. Collaboration with security and compliance stakeholders.
• Collaborates with cross-functional teams (architecture, development, data engineering, security, operations) to design and deliver reliable, secure, and high-performing cloud and data solutions.

Business Intelligence Developer

• Serve as technical lead and primary liaison between IT/data teams and business/program stakeholders for analytics and reporting needs.
• Work with program and business areas to gather, analyze, and document business requirements, translating them into clear technical specifications for BI, analytics, and AI‑driven solutions.
• Lead as a technical project manager, creating and managing hybrid Agile sprint cycles (epics, stories, backlogs) as well as Waterfall project plans and associated project artifacts.
• Act as the primary point of contact for staff with data needs for external (e.g., federal, state, regulatory) and internal reporting.
• Translate complex data requests and operational requirements into clear, actionable queries for AI and traditional BI tools against complex analytics data sources.
• Explain technical findings, constraints, and data limitations in clear, concise, non‑technical language tailored to diverse audiences.
• Develop and refine effective AI prompts and query strategies to retrieve and synthesize data accurately from complex, multi‑source datasets.
• Guide non‑technical users in crafting precise prompts to obtain the data and insights they need, ensuring fidelity, reproducibility, and accuracy.
• Design, build, and maintain a catalog or library of standardized prompts and query templates for common reporting, performance, and compliance needs.
• Integrate AI‑driven insights into existing BI and reporting workflows while maintaining data quality, traceability, and responsible AI practices.
• Extract, integrate, transform, and analyze data from multiple complex internal and external sources to meet program, operational, and strategic needs.
• Collaborate with end‑users, performance analysts, and IT leadership to design, develop, and validate reports, dashboards, and data visualizations that support program monitoring and official reporting.
• Provide subject matter expertise on validating AI outputs, including identifying, explaining, and mitigating hallucinations and other AI risks.
• Ensure that all data outputs comply with applicable reporting standards, data governance policies, and regulatory or contractual requirements.
• Optimize BI solutions for usability, performance, and maintainability.
• Champion data literacy across the organization, promoting a culture of data‑informed and AI‑assisted decision‑making.
• Develop and deliver training sessions, workshops, and coaching for non‑technical staff on interpreting data, using BI tools, and leveraging AI for data synthesis and analysis.
• Create clear, comprehensive documentation, user guides, and tutorials on utilizing BI platforms and AI tools for querying and reporting.
• Mentor staff with varying levels of data literacy, helping them increase their skills and confidence in working with data and AI.
• Work closely with data engineering, IT, and program/business teams to troubleshoot data‑related issues and resolve data quality, integration, and consistency problems.
• Provide expert guidance to program and business staff on interpreting data trends, identifying root causes, and developing data‑driven recommendations.
• Collaborate on data governance initiatives, including data stewardship, metadata management, and data quality improvement strategies.
• Stay current with emerging AI, analytics, BI, and data visualization tools and techniques, and recommend enhancements to improve data access, data quality, and reporting capabilities.

Business Intelligence Analyst

• Collaborate with the Office of the Chief Data Architect (or equivalent) on initiatives related to performance analytics and data governance.
• Architect cloud data hub integrations with Medicaid data and other enterprise data domain platforms.
• Develop best practices and methodologies to mature data management framework capabilities and practices.
• Develop enterprise data policies and standards that support the development and implementation of an enterprise data governance framework.
• Serve as a Data Architecture and Data Management subject matter expert for Medicaid and related domains.
• Develop detailed knowledge of underlying enterprise data assets and data products and provide subject matter expertise on content, current usage, and potential future uses of data.
• Assist in development and implementation of data quality processes, controls, and metrics.
• Consult with business owners of data assets, providers of enterprise analytics, and IT leadership to develop Medicaid analytics strategy for future funding, design, and implementation.
• Provide expertise in data harmonization, master data management and governance, data quality, and metadata management.
• Provide guidelines on creating logical and physical data models and on standards for governed data.
• Review changes to technical and business metadata, assess impacts on enterprise applications, and ensure impacts are communicated to appropriate stakeholders.
• Establish measures to track the completeness and quality of metadata for enterprise information to support reduction of data redundancy and fragmentation, and to minimize unnecessary movement of data while improving data quality.
• Assist in selecting data management tools and in developing standards, usage guidelines, and procedures for their use.
• Assist in identifying appropriate data sourcing and extraction processes and in identifying and nominating systems of record for data usage across applications.
• Assist in performing root cause analyses related to information issues and non‑conformance to published data standards based on review of technical metadata from multiple source systems.
• Build business cases to support collaborative Master Data Management (MDM) efforts and adoption.
• Work with enterprise architecture, data architecture, and program stakeholders to develop Medicaid data and analytics strategies aligned to long‑term organizational goals and objectives.
• Work with program areas and project sponsors to plan and execute multiple analytics projects asynchronously.
• Translate complex technical and analytical findings into clear, non‑technical language for leadership and program staff, including explanation of data limitations and appropriate usage.
• Develop and refine effective AI prompts and query strategies to retrieve and synthesize Medicaid data for complex data domains.
• Develop and maintain a library of standardized prompts and query templates to support common reporting and analytics needs.
• Provide subject matter expertise on validating AI output, with particular emphasis on identifying and mitigating hallucinations and inaccuracies.
• Ensure all data outputs generated or supported by AI adhere to organizational reporting standards, data governance, and compliance regulations.
• Promote a data‑driven culture by enabling and empowering staff to effectively utilize data and AI‑based tools.
• Stay current on emerging AI and data analytics tools, technologies, and techniques, and recommend improvements to enhance program data and analytics capabilities.

Enterprise Architect

• Translate complex business requirements into specific system, application, integration, and process designs that support large‑scale enterprise solutions.
• Develop end‑to‑end architectural blueprints encompassing data, application, integration, security, and infrastructure components, with a focus on MDM and analytics.
• Construct detailed solution scope documents, including functional and non‑functional requirements, architectural decisions, and traceability back to business outcomes.
• Define and maintain reference architectures, standards, and patterns for MDM, data integration, and analytics platforms.
• Design and implement master data solutions for multi‑terabyte MDM implementations, with emphasis on healthcare provider and member domains.
• Lead the development and implementation of new MDM capabilities using the Informatica application tool stack in IDMC (or equivalent platforms).
• Collaborate with data architects and subject matter experts to model as‑is and to‑be processes involving master data, identity resolution, survivorship, and trusted attribution.
• Ensure MDM solutions support enterprise data quality, data stewardship, and cross‑program data integration objectives.
• Design and oversee extract/transform/load (ETL) processes using Oracle, Snowflake, Informatica PowerCenter, and related tools to load data into MDM and analytics environments.
• Provide technical leadership for the development, testing, and maintenance of enhancements and upgrades to MDM application layers and related integration components.
• Assume operational responsibility for metadata loads and metadata management processes, including lineage, cataloging, and impact analysis.
• Ensure that build and deployment of MDM and ETL components comply with coding, security, and data governance standards.
• Participate in the construction of detailed financial models that align with complex services proposals and solution architectures.
• Develop risk assessments and corresponding mitigation plans for complex services and technology proposals, including technical, operational, and financial risks.
• Align solution architectures with budgetary constraints, cost recovery models, and long‑term total cost of ownership (TCO) considerations.
• Develop and refine effective AI prompts and query strategies to retrieve and synthesize master data for complex data domains.
• Build and maintain a library of standardized prompts and query templates for common reporting and analytics needs.
• Provide subject matter expertise on validating AI output, including identifying and mitigating hallucinations and ensuring adherence to data governance and compliance regulations.
• Promote a data‑driven culture by enabling and empowering staff to effectively utilize data and AI capabilities for decision‑making.
• Stay current on emerging AI, data analytics, and MDM tools and techniques and incorporate relevant innovations into enterprise architectures.
• Work with program areas and sponsors to plan and execute multiple analytics and MDM‑related projects asynchronously.
• Translate complex architectural concepts, project findings, and data limitations into simple, non‑technical language for leadership and program staff.
• Provide expert guidance on interpreting data trends, master data impacts, and complex data questions across business domains.
• Serve as a “trusted expert advisor” on technical services for internal stakeholders, including formal presentations and technical briefings.
• Ensure that all solution designs, MDM implementations, and related integrations adhere to enterprise architecture standards, data governance policies, and security requirements.
• Contribute to the definition and refinement of standards, guidelines, and best practices for MDM, data integration, and analytics.
• Follow all organizational Standard Operating Procedures related to cost modeling, approvals, reviews, and associated workflows and deliverables.

Enterprise Architect III

AI Engineer

• Manage mission-critical collaboration and content management systems
• Integrate AI capabilities such as intelligent search, workflow automation, and context-aware assistance
• Collaborate closely with stakeholders, system owners, security teams, and end users
• Stay current with Department AI initiatives and systems
• Design, develop, test, implement, and deploy SharePoint infrastructure and solution components
• Drive innovation within the M365 and SharePoint environments
• Conduct stakeholder consultations and workshops

Computer User Support Specialist

Systems Analyst

Technical Project Manager

Senior Tester Business Analyst

Helpdesk Technician

Senior Computer User Support Specialist

Vulnerability Remediation Analyst

Security Guard I

Administrative Assistant

Systems Analyst III

Systems Analyst III

Business Intelligence Analyst

Enterprise Architect

Enterprise Architect III

M365 Automation and AI Developer