Cayuse Holdings

Security Engineer

• Serve as an instructor and course manager for security driver training courses
• Plan, organize, and present/manage the presentation of training courses
• Evaluate training effectiveness to ensure that objectives are met
• Ensure instructors understand established training objectives, lesson plans, and instructional methods
• Monitor and review the work of driver training instructors
• Evaluate the impact of changes in security programs and training requirements on existing materials
• Plan and organize participation in curriculum review conferences
• Provide technical guidance to instructors in security related subjects
• Conduct practical exercises as needed
• Research and introduce relevant information into driver training courses
• Assist in scheduling and planning classes
• Submit training records in a timely manner

Security Driver Training Instructor IV

Technical Writer

• Responsible for writing, editing, reviewing and maintaining various documents and publications for the Program Office.
• Maintains/edits various publications, ensuring adherence to standards, formats, and content/structure integrity and usability.
• Collaborates with instructional designers and subject matter experts to acquire information and content for the production of original documentation.
• Performs editing and proofing of all documents created in the Program Office.
• Applies a consistent set of style, grammar, and punctuation practices.
• Selects illustrative materials for inclusion in various publications.
• Develops documents that meet the style requirements for the publication, appropriate for the intended audience.
• Performs initial reviews of publications for tone, design, layout, editorial, and production specification aspects before final review/approval.
• Maintains files and copies of work assignments and revisions according to Program Office recommendations.

Technical Writer I

• Writing, editing, reviewing and maintaining various documents and publications.
• Collaborating with instructional designers and subject matter experts.
• Performing editing and proofing of all documents created.
• Selecting illustrative materials for inclusion in publications.
• Developing documents that meet style requirements for publication.
• Performing initial reviews of publications for tone, design, layout, editorial, and production specifications.
• Organizing material and completing assignments that require set standards regarding organization, structure, clarity, conciseness, and terminology.
• Maintaining files and copies of work assignments and revisions according to recommendations and established best practices/standards.

Technical Writer II

Operations

• Responsible for expert coordination, de-confliction, and safety considerations of training areas used by the client's training programs.
• Oversees and directs facility-wide notifications using a variety of communications media.
• Leads and assists the development, evaluation and instruction of course curriculum.
• Oversees and conducts administrative functions associated within the training operations center.
• Operates integrated wave communications systems and terminate radio traffic to the operations center.
• Maintains technical and tactical proficiency on subjects such as Wave communication, Personal Tracking Locators, and Tactical Operations Center planning.
• Presents security awareness briefings to diverse audiences, including senior officials.

Operations Center Watch Officer IV

Data Analyst

• Meet with clients to understand their business needs, define research objectives, identify data sources, and develop analysis plans.
• Apply critical thinking and creative problem-solving skills to proactively identify and develop solutions for clients’ business challenges.
• Conduct exploratory data analysis using large-scale client data sources, and develop briefings and reports to communicate key findings to colleagues and clients.
• Collaborate with teams of data scientists to build pipelines for data engineering and machine learning.
• Work with teams of software developers to build tools for data visualization and analysis.
• Develop recommendations based on completed research and analysis and present these recommendations to clients.
• Demonstrate superior verbal and written communication skills, with the ability to explain complex analytical concepts to stakeholders with both technical and non-technical backgrounds.
• Take ownership of tasks and produce high-quality work products with minimal supervision.

Learning and Development

• Applies principles of Adult Learning Theory to the design of all training materials
• Designs, develops, implements and evaluates training solutions
• Designs and develops curriculum and courses of instruction using the Instructional Systems Design model
• Develops lesson content and identify appropriate training delivery mechanisms
• Identifies training gaps and recommend changes to training programs and curricula that will minimize or eliminate training gaps
• Develops course material to include planning documents, student and Instructor materials and course presentations
• Conducts needs assessments
• Develops learning goals and objectives, using the Instructional Systems Design model in accordance with Training and Performance Standard Operating Procedures
• Monitors courses and instructors against performance criteria
• Performs course evaluation
• Develops course proposals and project management plans
• Develops, maintains and ensures adherence to a course development schedule during the development cycle
• Stays current on policy, law and technology changes, as well as skill requirements, office directives, roles and responsibilities to ensure up-to-date curriculum
• Coordinates with instructors, subject matter experts (SME), multimedia team and other program offices
• Provide course management services, including course revisions, instructor performance evaluations, cost assessments, and making recommendations for course retirement
• Assists curriculum management by maintaining all curriculum records, scheduling and conducting curriculum reviews, making recommendations for updates and changes, and tracking revision history
• Reviews content and provide final quality control check on lessons and all supporting material
• Evaluates pilot courses to ensure that they conform to Training and Performance Standard Operating Procedures, FLETA accreditation and adult education standards
• Attends internal and external meetings as an Instructional Design expert
• Provides weekly updates of course activities to the curriculum manager
• Provides the necessary support and guidance to achieve and retain all FLETA accreditation requirements for the Program Office
• Participate in every facet of the Instruction Design process with some supervision and guidance
• Other duties as assigned.

Instructional Designer II

• The Instructional Designer III designs and develops curriculum in accordance with the Instructional Systems Design model, Training and Performance Standard Operating Procedures, and Federal Law Enforcement Training Accreditation (FLETA) standards.
• This role will work closely with the curriculum manager, other instructional designers, other program offices, subject matter experts and multimedia specialists to design and develop lesson plans, student materials, and instructional media.
• Designs, develops, plans, organizes and implements complex training solutions
• Leads the development of needs analysis and assessment, program evaluation, instructor evaluation and course development
• Leads in the design and development of course materials using the Instructional Systems Design model
• Develops detailed lesson content and identify appropriate training delivery mechanisms
• Develops planning documents, student and Instructor materials and course presentations
• Develops learning goals and objectives, using the Instructional Systems Design model in accordance with Training and Performance Standard Operating Procedures
• Evaluates courses and instructors based on performance criteria
• Develops Kirkpatrick Level I, II and II assessments as well as questionnaires and user surveys
• Stays current on policy, law and technology changes, as well as skill requirements and office directives
• Coordinates with instructors, subject matter experts (SME), multimedia team and other program offices
• Provides course management services, including course revisions, instructor performance evaluations, cost assessments, and making recommendations for course retirement
• Assists curriculum management by maintaining all curriculum records, scheduling and conducting curriculum reviews, making recommendations for updates and changes, and tracking revision history
• Evaluates pilot courses to ensure that they conform to Training and Performance Standard Operating Procedures, FLETA accreditation and adult education standards
• Attends internal and external meetings as an Instructional Design expert
• Provides weekly updates of course activities to the curriculum manager
• Provides the necessary support and guidance to achieve and retain all FLETA accreditation requirements for the Program Office
• Other duties as assigned.

Instructional Designer III

Systems Engineer

• Evaluate full cycle training from development to delivery and long-term field support to identify potential projects for e-learning/digital courses/content
• Provide continuous monitoring with TDA unit chiefs, e-learning vendors, and TDA Division Chief to track training needs through to delivery
• Analyze to identify developing training trends with ISM to assess design and delivery modes
• Work with Accreditation and Evaluation to evaluate testing and survey feedback
• Collaborate with the Registrar to monitor student enrollment and student experience
• Meet with TRM representatives to monitor facility adequacies
• Meet with contracted vendors to monitor progress
• Identify critical project management and e-learning metrics and indicators
• Design and accomplish analysis tools and reporting systems for metrics
• Analyze and propose techniques and technologies that could enhance e-learning/digital training
• Provide ongoing support for FLETA documentation
• Apply client's model to training development and select the optimal design and delivery mode for each training project
• Manage training project teams that may include more than 1 ISD and personnel from other ISM disciplines as well as SMEs
• Set appropriate milestones for training projects
• Attend meetings, communicate, and participate with internal and external personnel and contract staff in planning, developing and validating a wide range of programs
• Provide input for preparation of routine and special reports
• Stay abreast of latest in changes in state-of-the-art, theory, technologies and training practices to devise new approaches, procedures, plans to improve client's training
• Review, evaluate and critique findings of training results from evaluations, external audits and researches problems and issues and facilitates resolution by working with other appropriate Departmental and Agency staff members and Committees as requested
• Provide weekly updates of course activities to the ISM Unit Chief
• Evaluate and adapt commercial-off-the-shelf (COTS) and existing government-based training materials or courses (GOTS)
• Integrate technology-based and scenario-based training products wherever possible
• Provide technical assistance for integrating technology-based and scenario-based modules to the fullest extent possible
• Collaborate with e-government and learning management system (LMS) providers
• Assure that training development and internal procedures support and apply FLETA standards
• Other duties as assigned.

Instructional Systems Designer IV – Digital Project Manager

Software Engineer

• Supports distributed learning designers and multimedia specialists with object-oriented programming tools
• Assists distributed learning designers in determining appropriate training platform
• Provides support for simulator devices and local network connectivity
• Maintain up-to-date knowledge of new technologies in the computer science field and make recommendations for program improvements
• Maintains professional competence and specialized knowledge base by keeping abreast of emerging themes and best practices in multimedia and graphics methodology
• Other duties as assigned.

Programmer I

• Designs and develops curriculum in accordance with the Instructional Systems Design model.
• Works closely with curriculum manager and other instructional designers.
• Develops lesson plans, student materials, and instructional media.
• Applies principles of Adult Learning Theory to the design of training materials.
• Identifies appropriate training delivery mechanisms and training gaps.
• Develops learning goals and objectives.
• Evaluates pilot courses for compliance with standards.
• Manages multiple projects with overlapping timelines.

Instructional Designer I

• Plans, organizes, and instructs driver training courses.
• Reviews established training objectives, lesson plans, training materials, and instructional methods prior to the beginning of assigned courses.
• Researches and reviews current reports related to the client and introduces applicable information into driver training courses.
• Resolves problems that occur in the preparation for and during training.
• Complies with all Federal Law Enforcement Training and Accreditation (FLETA) accreditation standards.
• Evaluates training effectiveness to ensure that training objectives have been met.
• Reviews and analyzes trainee evaluations, feedback from other instructors, and personal observations.
• Identifies need for and assists with revisions to course content and materials or instructional methods as necessary to improve the driver training curriculum effectiveness and quality.
• Participates in curriculum review conferences.
• Ensure optimum efficiency in the use of assigned resources.
• Assists instructors in other security related subjects including terrorist operations, surveillance detection, attack recognition, and motorcade operations.
• Provides assistance in conducting practical exercises when needed.
• Presents security awareness briefings to a wide range or audiences.
• Establishes and maintains liaison with a broad array of law enforcement, security, military, government and civilian organizations interested in or affected by security/defensive driving.
• Keeps abreast of current security techniques, methods, and procedures in the security/counterterrorist driving, vehicle dynamics, and motorcade operations areas through attendance at training sessions, seminars, and workshops.
• Assists in scheduling and planning classes by developing and maintaining close contact with program coordinators as well as with other appropriate training entities.
• Submits training records in a timely manner.
• Tests/evaluates new training courses and instructional materials.
• Assists with equipment inventory and maintenance for assigned training programs.
• Other duties as assigned.

Security Driver Training Instructor I

System Administrator

• Maintain Server Operating Systems running on physical and VM platforms
• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems
• A solid understanding of monitoring Server Operating Systems(Windows Server, RHEL)
• A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…)
• A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls)
• Ability to communicate complex technical subjects to non-technical customers
• Follow agreed processes and procedures for providing solutions to customer requests or issues
• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards
• Deliver customer communication to the appropriate level of understanding to ensure a successful outcome
• Document policies, procedures and issues in ticketing system as well as in internal knowledge base
• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients
• Ability to work independently as well as part of a team as required
• Demonstrate strong client relationship skills
• Willingness to work on a rotating On Call Schedule
• Other duties as assigned

Senior Network and Computer Systems Administrator

Customer Support

• Provides technical assistance to computer users
• Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system
• Provide resolution and/or escalating to next Tier for assistance
• Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments
• Plans and leads major technology assignments
• Evaluates performance results and recommends major changes affecting short-term project growth and success
• Functions as a technical expert across multiple project assignments
• Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites
• Provide timely restoration and proper maintenance of USACE laptops/tablets/workstations and peripheral devices
• Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies
• Other duties as assigned

Senior Computer User Support Specialist

• Provides technical assistance to computer users.
• Identifies logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalating to next Tier for assistance.
• Updates and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Functions as a technical expert across multiple project assignments.
• Deliver 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites.

• The Operations Center Watch Officer I will help provide a safe and secure training environment for the staff, students, and visitors by providing daily operations, coordination, and communications to all programs utilizing the client's training spaces.
• Responsible for supporting coordination, de-confliction, and safety considerations of training areas used by the client's training programs in order to provide a safe and secure environment for the staff, students, and visitors.
• Directs facility-wide notifications using a variety of communications media.
• As the subject matter expert in operations coordination, assists in the development and instruction for the client's course curriculum.
• Conducts administrative functions associated within the training operations center to include training requests processing, training coordination, training tracking logs, and emergency operations procedures.
• Operates integrated wave communications systems and terminate radio traffic to the operations center utilizing multiple networks, frequencies, communications security, and proper radio procedures.
• Maintains technical and tactical proficiency on topics that include Wave communication, Personal Tracking Locators, Mobile Video Systems, Unmanned Arial Vehicles, Security Management Systems, Electric Counter Measures, Tactical Operations Center planning and procedures, route planning techniques, emergency operations procedures, convoy operations, tactical communications protocols, surveillance detection, navigation, High Threat Tactical protective security procedures and communications.
• Serves as an expert for the client's specialized hard skills programs, force continuum procedures, anti-terrorism topics, domestic and overseas high threat dignitary protection, improvised explosive device (IED) recognition, room entry tactics (Close Quarters Battle-CQB), defensive tactics, advanced firearms tactics, and physical fitness.
• Gathers and monitors data from sources such as surface or upper stations, satellites, weather bureaus, or radar for risk management purposes as it relates to training operations.
• Provides assistance in conducting practical exercises.
• Presents security awareness briefings to a wide range of audiences.
• Maintains requisite levels of proficiency in current techniques, methods, policies and procedures for security operations.
• Assists with equipment inventory and maintenance for assigned programs.
• Performs as a training safety officer.
• Other duties as assigned.