Cayuse Holdings

Program Assistant

• Provide operational and administrative support to employees in the Bureau of European and Eurasian Affairs.
• Answering telephone calls and receiving/meeting/escorting visitors, referring to appropriate staff members if necessary.
• Managing complex calendars for multiple Office Directors; proactively identifies and resolves scheduling conflicts and communication; navigates high-volume emails daily to identify and anticipate needs for scheduling and coordination proactively.
• Setting up appointments, meetings and arranging for conference rooms through the Departments conference room reservation (ReserveIT) platform.
• Managing files and records, preparing files, folders and other federal records for archiving or disposal based on the Departments records disposition schedule.
• Utilizing scanning equipment to upload and file documents.
• Preparing and routing documents (reports, correspondence, memoranda, cables, diplomatic notes, etc.)
• Drafting, editing, reviewing, and routing documents for clarity ensuring paper is prepared and compiled in advance for division directors and/or Office Directors ensures proper clearance processes and formatting standards were used based on department standards and templates; tracks document status and follows up on pending actions.
• Downloading materials from the computer, the internet and the intranet.
• Sending and retrieving materials by facsimile.
• Delivering, coordinating and shipping materials and packages.
• Copying and collating documents and other materials.
• Preparing Time and Attendance into the Departments electronic submission system (WEB TATEL) or similar system.
• Preparing travel orders and handling travel arrangements in E2 Solutions or similar system.
• Preparing travel authorizations, travel vouchers or taxi reimbursements.
• Preparing documents to request Diplomatic and/or Service passports for staff members.
• Obtaining visas for travelers in a timely manner, either through the Passport Office or hand-carried.
• Drafting country clearance requests utilizing the Departments (myServices) system; Serving as the first point of contact for SharePoint sites and updating program office SharePoint page and office directories as needed.
• Finalize and deliver documentation for the 7th floor Principals.
• Retrieve and monitor all ALDACS cables through the SMART system.
• Compiling annual performance appraisals documents for civil service and foreign service into the (ePerformance) Human Resource database.
• Provide logistical support, as needed, for internal conferences and meetings.
• Prepares work orders for services/supplies needed for the effective running of the office and coordinates these with the General Services Officer.
• Maintains the calendar for office management by arranging and scheduling appointments, handling all meeting requests and providing calendar information to management daily.
• Prepares meeting briefs to managers indicating appointment purpose and providing any relevant background data.
• Record minutes from meetings and prepares briefing materials.
• Creates standard operating procedures related to office administration.
• Identifies inefficiencies and recommends improvements; training new staff on office protocols.
• Updates office management information such as seating charts, organization charts, phone lists, and welcome books.
• Recommends, creates, and maintains critical office management tools to improve training, transparency, operational, and organizational structure.
• Supports, tracks, and assists in managing taskers, papers, compliance, and other administrative and management controls.

Business Analyst

• Gather, analyze, and document business and functional requirements related to EDI processes and integrations.
• Act as the liaison between business users, trading partners, and technical development teams.
• Analyze, map, and validate EDI transaction sets including X12 standards.
• Coordinate onboarding of new trading partners and support EDI implementation projects.
• Work with integration teams to define functional specifications and data mapping requirements.
• Monitor EDI transactions, identify issues, perform root cause analysis, and coordinate resolutions.
• Support testing activities including system integration testing (SIT), user acceptance testing (UAT), and regression testing.
• Ensure compliance with EDI standards and industry best practices.
• Prepare functional documentation, process flows, mapping specifications, and user guides.
• Collaborate with cross-functional teams to improve business processes and optimize EDI workflows.

Business Analyst / EDI Functional Analyst

Technician

• Responsible for providing independent, on-site Tier II IT support to the client’s users across regional offices, agencies, schools, and law enforcement facilities
• Install, configure, and troubleshoot hardware (desktops, laptops, mobile devices, printers, peripherals) and software (Microsoft Windows OS, Microsoft Office, Google Mail, specialized applications such as GIS and AutoCAD)
• Diagnosing and resolving complex operational issues with minimal guidance
• Perform printer setup
• Network connectivity support and VoIP equipment maintenance
• Imaging and deploying devices
• Provide basic end-user training and guidance
• Document all incidents, resolutions, and actions in the ticketing system
• Assist Field Support Managers and escalating to higher tiers when required
• Ensure compliance with security protocols
• Travel to other client sites outside the primary duty station to maintain service continuity in urban and remote rural/tribal areas

Desktop Technician III

Backend Engineer

• Own and lead the end-to-end delivery lifecycle of .NET and Azure-based projects.
• Develop and maintain project plans, timelines, scope, risk logs, and release schedules.
• Ensure delivery meets quality standards, timelines, and budget.
• Coordinate with cross-functional teams—development, QA, DevOps, architecture, and business teams.
• Provide technical guidance on .NET Core, C#, Web APIs, microservices, Azure cloud services, CI/CD pipelines, and application architecture.
• Review and validate technical design documents, estimates, and solution approaches.
• Collaborate with architects to ensure scalable, secure, and cloud-native solutions.
• Serve as the primary point of contact for internal and external stakeholders.
• Conduct status meetings, demos, progress updates, and risk/issue escalations.
• Translate business requirements into actionable technical tasks and sprint plans.
• Lead and mentor developers, DevOps engineers, QA teams, and onsite/offshore teams.
• Facilitate Agile ceremonies: Sprint Planning, Daily Stand-ups, Reviews, Retrospectives.
• Manage team performance and promote collaboration, accountability, and continuous improvement.
• Implement and enforce best practices in development, cloud adoption, DevOps, and release management.
• Ensure compliance with security, regulatory, and architectural standards.
• Drive improvements in delivery processes, automation, quality, and operational efficiency.

Program Assistant

Business Analyst / EDI Functional Analyst

Desktop Technician III

Technical Delivery Manager – .Net