Desktop Technician III

Cayuse Holdings

Desktop Technician III providing independent Tier II IT support across regional offices and agencies. Responsible for troubleshooting hardware, software, and network issues while ensuring compliance with IT standards.

Posted 7/21/2026full-timePrewitt • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier II IT support, including hardware and software installation, configuration, and troubleshooting. Proficient in maintaining network connectivity and ensuring compliance with security protocols while delivering excellent customer service.

Highest-signal resume keywords

Tier II IT SupportMicrosoft Windows OS SupportGIS Software SupportAutoCAD Software SupportNetwork Connectivity Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware InstallationSoftware TroubleshootingPrinter SetupDevice ImagingNetwork SupportVoIP Equipment MaintenanceTicketing System DocumentationEnd-User TrainingLocal Area Network SupportWide Area Network Support

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Microsoft OfficeGoogle MailDesktopsLaptopsMobile DevicesPrintersScannersNetwork SwitchesSpecialized ApplicationsTicketing System

Certifications & Qualifications

Associate DegreeNACI Clearance

Industry Keywords

IT SupportTechnical SupportSecurity ProtocolsClient ServicesField Support

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Responsible for providing independent, on-site Tier II IT support to the client’s users across regional offices, agencies, schools, and law enforcement facilities
Install, configure, and troubleshoot hardware (desktops, laptops, mobile devices, printers, peripherals) and software (Microsoft Windows OS, Microsoft Office, Google Mail, specialized applications such as GIS and AutoCAD)
Diagnosing and resolving complex operational issues with minimal guidance
Perform printer setup
Network connectivity support and VoIP equipment maintenance
Imaging and deploying devices
Provide basic end-user training and guidance
Document all incidents, resolutions, and actions in the ticketing system
Assist Field Support Managers and escalating to higher tiers when required
Ensure compliance with security protocols
Travel to other client sites outside the primary duty station to maintain service continuity in urban and remote rural/tribal areas

Requirements

What you’ll need

Associate Degree or combination of education and experience
Minimum of 3 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches
Ability to support Microsoft operating systems
Working knowledge of general office software such Microsoft Office and Google mail
Ability to support specialized software such as GIS and AutoCAD
Familiarity with standalone and network computers, local area networks, and wide area networks
Must obtain and maintain a favorable adjudicated NACI (National Agency Check with Inquiries)
Must be able to pass a background check
Must have strong interpersonal skills
Excellent verbal and written communication skills
Excellent organizational, analytical, and problem-solving skills

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off