Develop and implement messaging policies, standards, and procedures to ensure reliability, security, and compliance with applicable laws, regulations, and organizational requirements.
Act as the principal point of contact for messaging system issues, ensuring expedited resolution of incidents, user requests, and escalation of critical service disruptions.
Lead the planning and execution of upgrades, migrations, and integration projects associated with messaging platforms, minimizing impact on business operations.
Ensure all messaging environments are compliant with security requirements.
Manage messaging-related security, including spam filtering, virus protection, encryption, and authentication protocols.
Oversee the configuration and administration of policies related to data retention, archiving, e-discovery, and legal holds.
Collaborate across IT, cybersecurity, and end-user support teams to align messaging services with broader organizational strategies.
Track and report on system performance, availability, capacity, and usage metrics; provide briefings and recommendations to leadership regarding improvements or investments.
Evaluate, select, and manage vendor relationships, including service agreements for messaging software, hardware, and cloud services.
Stay informed of emerging technologies and best practices in enterprise messaging, recommending enhancements to meet evolving mission needs.
Other duties as assigned.

Requirements

2 years demonstrated experience using Multimedia Message Manager (M3), conducting profile management, and monitoring message traffic for anomalies.
Demonstrated experience in foreign disclosure, intelligence dissemination, or demonstrated ability to deliver professional briefings and presentations to diverse audiences.
Demonstrated ability to draft and maintain documentation such as Standard Operating Procedures and ability to produce reports incorporating text and graphics to convey complex concepts.
Active Top Secret/SCI Security Clearance with ability to obtain CI polygraph.
Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 Calendar days of indoctrination at HQ INSCOM.
Must be able to pass a background check.
May require additional background checks as required by projects and/or clients at any time during employment.
Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
Exceptional verbal and written communication skills.
Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
Must be self-motivated and able to work well independently as well as on a multi-functional team.
Ability to handle sensitive and confidential information appropriately.
Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Benefits

Medical, Dental and Vision Insurance
Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Multimedia Message Manager (M3)profile managementmessage traffic monitoringdata retention policiesarchiving procedurese-discoverylegal holdsspam filteringvirus protectionencryption protocols

Soft Skills

interpersonal skillsverbal communicationwritten communicationorganizational skillsanalytical skillsproblem-solving skillsmultitaskingprioritizationadaptabilityself-motivation

Certifications

Top Secret/SCI Security ClearanceDoDD 8140.01 certificationIT Level II certification